{"_id":"58013a0bd1c26f0f00ac53dc","parentDoc":null,"project":"55208137623ff50d009b2bec","user":"579145f1180e233400f70ef0","version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"githubsync":"","category":{"_id":"55494bc1ee219b0d001743cc","pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"sync":{"url":"","isSync":false},"reference":true,"createdAt":"2015-05-05T23:01:21.408Z","from_sync":false,"order":3,"slug":"features","title":"Features"},"__v":1,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-10-14T20:03:23.262Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"settings":"","results":{"codes":[]},"auth":"required","params":[],"url":""},"isReference":true,"order":6,"body":"Campaigns allows you to send highly targeted messages to segment(s) of your customers, collect and parse their responses, run A/B tests on your copy and much more! It also allows your engineers to code a campaign once and non-engineers to continuously iterate on copy to improve performance without requiring more development work.\n\nCampaigns is available to customers on the [Accelerate](https://www.sendsonar.com/pricing) plan or above. Also, customers must first be approved for Mass Messaging first before sending campaigns, by filling out our <a href=\"https://docs.google.com/forms/d/1nQ8ASGpL_kQPvrtXKwKP7IgQkjHe-FMh6LmDxfynjxo/viewform\">application form</a>. Feel free to contact us if you have any questions about Mass Messaging approval process.  \n\nThe **Campaigns** feature can be found under \"Tools\" in the left menu bar. \n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Campaigns Modal\"\n}\n[/block]\nIn the Campaigns modal, you'll see all of the campaigns you or your team has created. This includes drafts, sent, scheduled, and active campaigns that have not been sent yet. Here, you can:\n\n- Create a new campaign\n- Edit a campaign\n- View results from a sent campaign\n- Send a previous campaign to more customers \n- Delete a campaign\n\nAlso, for **Sent **campaigns, you'll see the number of customers you've sent the campaign to and the number of responses.  From here, you can start a **NEW CAMPAIGN**. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/2d1042d-Screen_Shot_2016-10-14_at_2.32.39_PM.png\",\n        \"Screen Shot 2016-10-14 at 2.32.39 PM.png\",\n        4392,\n        1890,\n        \"#bad0e5\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"body\": \"Don’t worry about saving…we automatically save your progress for you as you create your campaign. You can exit at any time.\",\n  \"title\": \"Saving Campaigns\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Define\"\n}\n[/block]\nThis is where you define your campaign, such as adding a name, description, and the initial copy you want to use. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/b5dfd17-Screen_Shot_2016-10-20_at_10.28.37_AM.png\",\n        \"Screen Shot 2016-10-20 at 10.28.37 AM.png\",\n        3830,\n        1972,\n        \"#eaf0f2\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n1. In the **Name** field, enter a name that will help you easily identify the campaign. This field is internal and **only** admins see it. \n2. The **Description** field is optional and is also internal and **only** admins can see it. \n3. (Optional) The **Slug** can be used when sending campaigns via API. Click on the copy icon to copy the slug URL to give to your engineer.\n4. Enter two **different **text message variants. This is to help increase message deliverability (see below) and great for A/B testing as well. \n5. Click on **SAVE & CONTINUE** or the next tab to move onto the next section. \n\n##Tips on how to increase message deliverability\n\n1. Make sure your two variants are sufficiently different from each other.\n\n2. Try to personalize messages to the customer. Include properties like customer first name by including:\n{{first_name}}\n\n3. Be as colloquial as possible, the more machine-like you sound the lower the response rates!\n\n4. Try to mass message customers after they’ve messaged you at some point in time indiciating they like text as a channel.\n\n5. When you must reach out first, introduce yourself as a person (“Hey, this is Neeharika from Sonar” vs “Hey this is Sonar”)\n[block:callout]\n{\n  \"type\": \"success\",\n  \"title\": \"Check\",\n  \"body\": \"Preview your message and send yourself or others a test message before sending out your campaign. Click on **SEND TEST MESSAGE** and then enter the mobile phone number. If you click on **PREVIEW**, you'll see an example of what your message looks like on the right-hand side of the phone image.\"\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/8b6b663-Screen_Shot_2016-10-20_at_10.58.52_AM.png\",\n        \"Screen Shot 2016-10-20 at 10.58.52 AM.png\",\n        4110,\n        1184,\n        \"#f0f0f0\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Settings\"\n}\n[/block]\n##EXPECTED RESPONSE TYPE\n- We will bucket the responses you receive from camapigns. Let us know what type of response you're expecting to receive by selecting one of the following: \n - Yes or No\n - Number (i.e. 1 - 10)  - this is great for NPS scores or collecting feedback. \n   - Example: “How you would rate our service, from 1-10?\"\n - Not sure what I'll get (any response)\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/5765873-Screen_Shot_2016-10-20_at_11.00.38_AM.png\",\n        \"Screen Shot 2016-10-20 at 11.00.38 AM.png\",\n        2928,\n        1528,\n        \"#d0e6ed\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Note\",\n  \"body\": \"After the campaign is sent, you **will not** be able to change the expected response type. \"\n}\n[/block]\n##ASSIGN RESPONSES\n(Optional) If you would like to automatically assign all responses from a campaign to a specific team member, check the box **Yes, assign all responses to:** Then, in the drop-down, select the team member who should be assigned all responses from the campaign. \n\nClick **SAVE & CONTINUE** or click on the next tab to continue with creating your campaign. \n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/88e8e52-Screen_Shot_2016-10-20_at_11.05.52_AM.png\",\n        \"Screen Shot 2016-10-20 at 11.05.52 AM.png\",\n        956,\n        279,\n        \"#cacaca\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Who\"\n}\n[/block]\nThis is where you select who your campaign will be sent to. We allow you to segment your customers any way you want based on properties. \n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Note\",\n  \"body\": \"Properties must be set for the customer(s) first before you can send a campaign.\"\n}\n[/block]\nSelect the customers of who you want to send the campaign to based on their property and value. In the **FILTER** section, either type in the name of the property or click on the drop-down to find the property. Then, either type in the value or click on the drop-down to find the value. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/329356f-Screen_Shot_2016-10-20_at_10.32.39_AM.png\",\n        \"Screen Shot 2016-10-20 at 10.32.39 AM.png\",\n        4928,\n        2258,\n        \"#e8e8e8\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\nAfter the property and value has been selected, Sonar will automatically generate the number of customers who match the selected property and value. For example, on this screen, it showed **You've selected: 6 customers**. \n\nSend to multiple segments of customers by clicking on the **adds OR filter**. \n\nClick **SAVE & CONTINUE** or click on the next tab to continue with creating your campaign. \n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Scheduling\"\n}\n[/block]\nIn the Scheduling tab, you can choose when you would like to send the campaign: \n- **Save as draft** - This campaign isn't ready for the world just yet. We'll save it for you to work on later and prevent anyone from sending it out (including API calls)\n- **Immediate** - Send this campaign out immediately, It will take about 0-3 hours to complete, depending on the number of recipients. (You must set some filters for Who).\n- **Scheduled** - Send this message later, you get to pick when. (You must set some filters for Who).\n - Choose a date and time. \n - Time zone is dependent on your \"Company Settings\" in your Sonar account. \n- **Activate, but don't send** - Maybe you want to send this campaign with the API, maybe you want to send it to individual customers later, or maybe you're going to use this campaign in a way that we didn't expect (we'd love to hear about it). In any case, this campaign is ready for the world, but you don't want us to send it to anyone just yet.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/5c5d704-Screen_Shot_2016-10-20_at_4.28.57_PM.png\",\n        \"Screen Shot 2016-10-20 at 4.28.57 PM.png\",\n        4832,\n        1826,\n        \"#b0e8f3\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Campaign Results\"\n}\n[/block]\nTo check out the results of your Sent campaign, click on **View Results** from the Campaigns modal. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/f904ca1-Screen_Shot_2016-10-20_at_4.14.39_PM.png\",\n        \"Screen Shot 2016-10-20 at 4.14.39 PM.png\",\n        3154,\n        1076,\n        \"#575757\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n- **Sent To** - The number of customers you've sent each text message variant to.\n- **Responses** - The number of customers who responded to each text message variant. \n- **Unsubscribes** - The number of customers who unsubscribed from each text message variant. \n\nYou can download your customers' responses, by clicking on the **Export CSV** button.\n\n##Expected Response Time Results\n- If you chose **Yes or No**, you'll receive a count of customers who responded with \"Yes\" or \"No\" with a circle graph.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/b434ec8-Screen_Shot_2016-10-20_at_3.41.41_PM.png\",\n        \"Screen Shot 2016-10-20 at 3.41.41 PM.png\",\n        3810,\n        1264,\n        \"#565656\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/77c44b2-Screen_Shot_2016-10-20_at_3.36.11_PM.png\",\n        \"Screen Shot 2016-10-20 at 3.36.11 PM.png\",\n        3530,\n        1306,\n        \"#216b87\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n- If you chose **Number**,  you'll receive a count of customers who responded with a number. \n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/8c5985d-Screen_Shot_2017-06-06_at_3.56.24_PM.png\",\n        \"Screen Shot 2017-06-06 at 3.56.24 PM.png\",\n        2052,\n        1456,\n        \"#4180b6\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n- If you chose \"**Not sure what I'll get**\", then you'll receive a word cloud of the responses you've received from a campaign. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/5456233-Screen_Shot_2016-10-20_at_3.59.04_PM.png\",\n        \"Screen Shot 2016-10-20 at 3.59.04 PM.png\",\n        2742,\n        1820,\n        \"#d9bec0\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Editing Message Variants\"\n}\n[/block]\nSometimes you want to change or edit the message variants in your campaigns. Here's how you can from the Campaigns modal. \n\n* Click on the **Edit** button for the Campaign you'd like to make changes to\n* In the **Define** tab, you'll see two message variants with toggle button set to \"ON\"\n* Switch the toggle button to \"OFF\" for the message variant you want to change or edit. \n* Click on \"+Add Variant\" to enter a new message variant or the edited version of your message variant.\n* Click on \"Next\" and then \"Save & Activate\". \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/e173553-edit_campaign_message.gif\",\n        \"edit_campaign_message.gif\",\n        480,\n        201,\n        \"#eeeeee\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]","excerpt":"","slug":"campaigns","type":"basic","title":"Campaigns"}
Campaigns allows you to send highly targeted messages to segment(s) of your customers, collect and parse their responses, run A/B tests on your copy and much more! It also allows your engineers to code a campaign once and non-engineers to continuously iterate on copy to improve performance without requiring more development work. Campaigns is available to customers on the [Accelerate](https://www.sendsonar.com/pricing) plan or above. Also, customers must first be approved for Mass Messaging first before sending campaigns, by filling out our <a href="https://docs.google.com/forms/d/1nQ8ASGpL_kQPvrtXKwKP7IgQkjHe-FMh6LmDxfynjxo/viewform">application form</a>. Feel free to contact us if you have any questions about Mass Messaging approval process. The **Campaigns** feature can be found under "Tools" in the left menu bar. [block:api-header] { "type": "basic", "title": "Campaigns Modal" } [/block] In the Campaigns modal, you'll see all of the campaigns you or your team has created. This includes drafts, sent, scheduled, and active campaigns that have not been sent yet. Here, you can: - Create a new campaign - Edit a campaign - View results from a sent campaign - Send a previous campaign to more customers - Delete a campaign Also, for **Sent **campaigns, you'll see the number of customers you've sent the campaign to and the number of responses. From here, you can start a **NEW CAMPAIGN**. [block:image] { "images": [ { "image": [ "https://files.readme.io/2d1042d-Screen_Shot_2016-10-14_at_2.32.39_PM.png", "Screen Shot 2016-10-14 at 2.32.39 PM.png", 4392, 1890, "#bad0e5" ], "border": true } ] } [/block] [block:callout] { "type": "warning", "body": "Don’t worry about saving…we automatically save your progress for you as you create your campaign. You can exit at any time.", "title": "Saving Campaigns" } [/block] [block:api-header] { "type": "basic", "title": "Define" } [/block] This is where you define your campaign, such as adding a name, description, and the initial copy you want to use. [block:image] { "images": [ { "image": [ "https://files.readme.io/b5dfd17-Screen_Shot_2016-10-20_at_10.28.37_AM.png", "Screen Shot 2016-10-20 at 10.28.37 AM.png", 3830, 1972, "#eaf0f2" ], "border": true } ] } [/block] 1. In the **Name** field, enter a name that will help you easily identify the campaign. This field is internal and **only** admins see it. 2. The **Description** field is optional and is also internal and **only** admins can see it. 3. (Optional) The **Slug** can be used when sending campaigns via API. Click on the copy icon to copy the slug URL to give to your engineer. 4. Enter two **different **text message variants. This is to help increase message deliverability (see below) and great for A/B testing as well. 5. Click on **SAVE & CONTINUE** or the next tab to move onto the next section. ##Tips on how to increase message deliverability 1. Make sure your two variants are sufficiently different from each other. 2. Try to personalize messages to the customer. Include properties like customer first name by including: {{first_name}} 3. Be as colloquial as possible, the more machine-like you sound the lower the response rates! 4. Try to mass message customers after they’ve messaged you at some point in time indiciating they like text as a channel. 5. When you must reach out first, introduce yourself as a person (“Hey, this is Neeharika from Sonar” vs “Hey this is Sonar”) [block:callout] { "type": "success", "title": "Check", "body": "Preview your message and send yourself or others a test message before sending out your campaign. Click on **SEND TEST MESSAGE** and then enter the mobile phone number. If you click on **PREVIEW**, you'll see an example of what your message looks like on the right-hand side of the phone image." } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/8b6b663-Screen_Shot_2016-10-20_at_10.58.52_AM.png", "Screen Shot 2016-10-20 at 10.58.52 AM.png", 4110, 1184, "#f0f0f0" ], "border": true } ] } [/block] [block:api-header] { "type": "basic", "title": "Settings" } [/block] ##EXPECTED RESPONSE TYPE - We will bucket the responses you receive from camapigns. Let us know what type of response you're expecting to receive by selecting one of the following: - Yes or No - Number (i.e. 1 - 10) - this is great for NPS scores or collecting feedback. - Example: “How you would rate our service, from 1-10?" - Not sure what I'll get (any response) [block:image] { "images": [ { "image": [ "https://files.readme.io/5765873-Screen_Shot_2016-10-20_at_11.00.38_AM.png", "Screen Shot 2016-10-20 at 11.00.38 AM.png", 2928, 1528, "#d0e6ed" ], "border": true } ] } [/block] [block:callout] { "type": "info", "title": "Note", "body": "After the campaign is sent, you **will not** be able to change the expected response type. " } [/block] ##ASSIGN RESPONSES (Optional) If you would like to automatically assign all responses from a campaign to a specific team member, check the box **Yes, assign all responses to:** Then, in the drop-down, select the team member who should be assigned all responses from the campaign. Click **SAVE & CONTINUE** or click on the next tab to continue with creating your campaign. [block:image] { "images": [ { "image": [ "https://files.readme.io/88e8e52-Screen_Shot_2016-10-20_at_11.05.52_AM.png", "Screen Shot 2016-10-20 at 11.05.52 AM.png", 956, 279, "#cacaca" ], "border": true } ] } [/block] [block:api-header] { "type": "basic", "title": "Who" } [/block] This is where you select who your campaign will be sent to. We allow you to segment your customers any way you want based on properties. [block:callout] { "type": "info", "title": "Note", "body": "Properties must be set for the customer(s) first before you can send a campaign." } [/block] Select the customers of who you want to send the campaign to based on their property and value. In the **FILTER** section, either type in the name of the property or click on the drop-down to find the property. Then, either type in the value or click on the drop-down to find the value. [block:image] { "images": [ { "image": [ "https://files.readme.io/329356f-Screen_Shot_2016-10-20_at_10.32.39_AM.png", "Screen Shot 2016-10-20 at 10.32.39 AM.png", 4928, 2258, "#e8e8e8" ], "border": true } ] } [/block] After the property and value has been selected, Sonar will automatically generate the number of customers who match the selected property and value. For example, on this screen, it showed **You've selected: 6 customers**. Send to multiple segments of customers by clicking on the **adds OR filter**. Click **SAVE & CONTINUE** or click on the next tab to continue with creating your campaign. [block:api-header] { "type": "basic", "title": "Scheduling" } [/block] In the Scheduling tab, you can choose when you would like to send the campaign: - **Save as draft** - This campaign isn't ready for the world just yet. We'll save it for you to work on later and prevent anyone from sending it out (including API calls) - **Immediate** - Send this campaign out immediately, It will take about 0-3 hours to complete, depending on the number of recipients. (You must set some filters for Who). - **Scheduled** - Send this message later, you get to pick when. (You must set some filters for Who). - Choose a date and time. - Time zone is dependent on your "Company Settings" in your Sonar account. - **Activate, but don't send** - Maybe you want to send this campaign with the API, maybe you want to send it to individual customers later, or maybe you're going to use this campaign in a way that we didn't expect (we'd love to hear about it). In any case, this campaign is ready for the world, but you don't want us to send it to anyone just yet. [block:image] { "images": [ { "image": [ "https://files.readme.io/5c5d704-Screen_Shot_2016-10-20_at_4.28.57_PM.png", "Screen Shot 2016-10-20 at 4.28.57 PM.png", 4832, 1826, "#b0e8f3" ], "border": true } ] } [/block] [block:api-header] { "type": "basic", "title": "Campaign Results" } [/block] To check out the results of your Sent campaign, click on **View Results** from the Campaigns modal. [block:image] { "images": [ { "image": [ "https://files.readme.io/f904ca1-Screen_Shot_2016-10-20_at_4.14.39_PM.png", "Screen Shot 2016-10-20 at 4.14.39 PM.png", 3154, 1076, "#575757" ], "border": true } ] } [/block] - **Sent To** - The number of customers you've sent each text message variant to. - **Responses** - The number of customers who responded to each text message variant. - **Unsubscribes** - The number of customers who unsubscribed from each text message variant. You can download your customers' responses, by clicking on the **Export CSV** button. ##Expected Response Time Results - If you chose **Yes or No**, you'll receive a count of customers who responded with "Yes" or "No" with a circle graph. [block:image] { "images": [ { "image": [ "https://files.readme.io/b434ec8-Screen_Shot_2016-10-20_at_3.41.41_PM.png", "Screen Shot 2016-10-20 at 3.41.41 PM.png", 3810, 1264, "#565656" ], "border": true } ] } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/77c44b2-Screen_Shot_2016-10-20_at_3.36.11_PM.png", "Screen Shot 2016-10-20 at 3.36.11 PM.png", 3530, 1306, "#216b87" ], "border": true } ] } [/block] - If you chose **Number**, you'll receive a count of customers who responded with a number. [block:image] { "images": [ { "image": [ "https://files.readme.io/8c5985d-Screen_Shot_2017-06-06_at_3.56.24_PM.png", "Screen Shot 2017-06-06 at 3.56.24 PM.png", 2052, 1456, "#4180b6" ], "border": true } ] } [/block] - If you chose "**Not sure what I'll get**", then you'll receive a word cloud of the responses you've received from a campaign. [block:image] { "images": [ { "image": [ "https://files.readme.io/5456233-Screen_Shot_2016-10-20_at_3.59.04_PM.png", "Screen Shot 2016-10-20 at 3.59.04 PM.png", 2742, 1820, "#d9bec0" ], "border": true } ] } [/block] [block:api-header] { "type": "basic", "title": "Editing Message Variants" } [/block] Sometimes you want to change or edit the message variants in your campaigns. Here's how you can from the Campaigns modal. * Click on the **Edit** button for the Campaign you'd like to make changes to * In the **Define** tab, you'll see two message variants with toggle button set to "ON" * Switch the toggle button to "OFF" for the message variant you want to change or edit. * Click on "+Add Variant" to enter a new message variant or the edited version of your message variant. * Click on "Next" and then "Save & Activate". [block:image] { "images": [ { "image": [ "https://files.readme.io/e173553-edit_campaign_message.gif", "edit_campaign_message.gif", 480, 201, "#eeeeee" ], "border": true } ] } [/block]