{"_id":"5549650ecd09b317005f8f4e","parentDoc":null,"project":"55208137623ff50d009b2bec","category":{"_id":"55494bc1ee219b0d001743cc","pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"sync":{"url":"","isSync":false},"reference":true,"createdAt":"2015-05-05T23:01:21.408Z","from_sync":false,"order":3,"slug":"features","title":"Features"},"version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"user":"55208129504fd6230022ae20","githubsync":"","__v":4,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-05-06T00:49:18.984Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":true,"order":5,"body":"Canned Responses are a great way for your team members to quickly send answers to frequently asked questions or commonly used responses. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/Qdlz3rVoQpO1ViIHSqp3_Screen%20Shot%202015-05-06%20at%2012.27.30%20PM.png\",\n        \"Screen Shot 2015-05-06 at 12.27.30 PM.png\",\n        \"908\",\n        \"382\",\n        \"#1b82c4\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Creating a Canned Response\"\n}\n[/block]\nTo create a Canned Response, enter the Name of the Canned Response and the Message for the canned responses. \n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Dynamic Variables\",\n  \"body\": \"You can add Dynamic Variables to your Canned Responses, which means you can have relevant customer information automatically inserted into the canned response when you select it. \\n\\nTo do this, use the double-bracket syntax like so: \\\"Hello **{{first_name}}**, thanks for messaging us.\\\"\"\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"User-Level Canned Responses\",\n  \"body\": \"Right now, we allow for Canned Responses to be created at the User level. This means if User A creates a Canned Response, User B won't have access to it without creating their own.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Using Canned Responses\"\n}\n[/block]\nOnce you've created your Canned Response, you can access it by clicking the little \"book\" icon from the messaging window. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/4sIpFZshStGgaSDabt8B_Screen%20Shot%202015-05-06%20at%2012.36.44%20PM.png\",\n        \"Screen Shot 2015-05-06 at 12.36.44 PM.png\",\n        \"1156\",\n        \"102\",\n        \"#1cb4fc\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\nAlso, you can quickly bring up the canned responses by typing \"##[short name]\".\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/2bb6aad-canned_responses.gif\",\n        \"canned_responses.gif\",\n        480,\n        163,\n        \"#1db8ea\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]","excerpt":"","slug":"canned-responses","type":"basic","title":"Canned Responses"}
Canned Responses are a great way for your team members to quickly send answers to frequently asked questions or commonly used responses. [block:image] { "images": [ { "image": [ "https://files.readme.io/Qdlz3rVoQpO1ViIHSqp3_Screen%20Shot%202015-05-06%20at%2012.27.30%20PM.png", "Screen Shot 2015-05-06 at 12.27.30 PM.png", "908", "382", "#1b82c4", "" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Creating a Canned Response" } [/block] To create a Canned Response, enter the Name of the Canned Response and the Message for the canned responses. [block:callout] { "type": "info", "title": "Dynamic Variables", "body": "You can add Dynamic Variables to your Canned Responses, which means you can have relevant customer information automatically inserted into the canned response when you select it. \n\nTo do this, use the double-bracket syntax like so: \"Hello **{{first_name}}**, thanks for messaging us.\"" } [/block] [block:callout] { "type": "info", "title": "User-Level Canned Responses", "body": "Right now, we allow for Canned Responses to be created at the User level. This means if User A creates a Canned Response, User B won't have access to it without creating their own." } [/block] [block:api-header] { "type": "basic", "title": "Using Canned Responses" } [/block] Once you've created your Canned Response, you can access it by clicking the little "book" icon from the messaging window. [block:image] { "images": [ { "image": [ "https://files.readme.io/4sIpFZshStGgaSDabt8B_Screen%20Shot%202015-05-06%20at%2012.36.44%20PM.png", "Screen Shot 2015-05-06 at 12.36.44 PM.png", "1156", "102", "#1cb4fc", "" ] } ] } [/block] Also, you can quickly bring up the canned responses by typing "##[short name]". [block:image] { "images": [ { "image": [ "https://files.readme.io/2bb6aad-canned_responses.gif", "canned_responses.gif", 480, 163, "#1db8ea" ], "border": true } ] } [/block]