{"_id":"5549650ecd09b317005f8f4e","parentDoc":null,"project":"55208137623ff50d009b2bec","category":{"_id":"55494bc1ee219b0d001743cc","pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"sync":{"url":"","isSync":false},"reference":true,"createdAt":"2015-05-05T23:01:21.408Z","from_sync":false,"order":3,"slug":"features","title":"Features"},"version":{"_id":"55208137623ff50d009b2bef","__v":15,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d","5d824fb2ce98a801366098a2"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"user":"55208129504fd6230022ae20","githubsync":"","__v":5,"metadata":{"title":"","description":"","image":[]},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-05-06T00:49:18.984Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":true,"order":5,"body":"Canned Responses are a great way for your team members to quickly send answers to frequently asked questions or commonly used responses. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/22bc4c2-Sep-17-2019_15-41-59.gif\",\n        \"Sep-17-2019 15-41-59.gif\",\n        1278,\n        858,\n        \"#eef2f3\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Creating a Canned Response\"\n}\n[/block]\nTo create a Canned Response, enter the *Short Name* of the Canned Response and the *Message* for the canned responses. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/dd6cb6b-Screen_Shot_2019-09-17_at_1.49.46_PM.png\",\n        \"Screen Shot 2019-09-17 at 1.49.46 PM.png\",\n        2074,\n        776,\n        \"#e8f1f7\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Dynamic Variables\",\n  \"body\": \"You can add Dynamic Variables to your Canned Responses, which means you can have relevant customer information automatically inserted into the canned response when you select it. \\n\\nTo do this, use the double-bracket syntax like so: \\\"Hello **{{first_name}}**, thanks for messaging us.\\\"\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"title\": \"Sharing Canned Responses with Team Members\"\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"User-Level Canned Responses\",\n  \"body\": \"By default, Canned Responses are created at the User level. This means if User A creates a Canned Response, User B won't have access to it without creating their own.\"\n}\n[/block]\nTo share a Canned Response with other team members, set the **SHARED** toggle to *YES*.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/64bcb25-Screen_Shot_2019-09-17_at_3.12.08_PM.png\",\n        \"Screen Shot 2019-09-17 at 3.12.08 PM.png\",\n        739,\n        395,\n        \"#f4f5f9\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Using Canned Responses\"\n}\n[/block]\nOnce you've created your Canned Response, you can access it by clicking the little \"book\" icon from the messaging window. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/2945afe-Screen_Shot_2019-09-17_at_4.07.12_PM.png\",\n        \"Screen Shot 2019-09-17 at 4.07.12 PM.png\",\n        499,\n        100,\n        \"#5e7ef4\"\n      ]\n    }\n  ]\n}\n[/block]\nAlso, you can quickly bring up the canned responses by typing **##[short name]**.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/2bb6aad-canned_responses.gif\",\n        \"canned_responses.gif\",\n        480,\n        163,\n        \"#1db8ea\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]","excerpt":"","slug":"canned-responses","type":"basic","title":"Canned Responses"}
Canned Responses are a great way for your team members to quickly send answers to frequently asked questions or commonly used responses. [block:image] { "images": [ { "image": [ "https://files.readme.io/22bc4c2-Sep-17-2019_15-41-59.gif", "Sep-17-2019 15-41-59.gif", 1278, 858, "#eef2f3" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Creating a Canned Response" } [/block] To create a Canned Response, enter the *Short Name* of the Canned Response and the *Message* for the canned responses. [block:image] { "images": [ { "image": [ "https://files.readme.io/dd6cb6b-Screen_Shot_2019-09-17_at_1.49.46_PM.png", "Screen Shot 2019-09-17 at 1.49.46 PM.png", 2074, 776, "#e8f1f7" ] } ] } [/block] [block:callout] { "type": "info", "title": "Dynamic Variables", "body": "You can add Dynamic Variables to your Canned Responses, which means you can have relevant customer information automatically inserted into the canned response when you select it. \n\nTo do this, use the double-bracket syntax like so: \"Hello **{{first_name}}**, thanks for messaging us.\"" } [/block] [block:api-header] { "title": "Sharing Canned Responses with Team Members" } [/block] [block:callout] { "type": "warning", "title": "User-Level Canned Responses", "body": "By default, Canned Responses are created at the User level. This means if User A creates a Canned Response, User B won't have access to it without creating their own." } [/block] To share a Canned Response with other team members, set the **SHARED** toggle to *YES*. [block:image] { "images": [ { "image": [ "https://files.readme.io/64bcb25-Screen_Shot_2019-09-17_at_3.12.08_PM.png", "Screen Shot 2019-09-17 at 3.12.08 PM.png", 739, 395, "#f4f5f9" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Using Canned Responses" } [/block] Once you've created your Canned Response, you can access it by clicking the little "book" icon from the messaging window. [block:image] { "images": [ { "image": [ "https://files.readme.io/2945afe-Screen_Shot_2019-09-17_at_4.07.12_PM.png", "Screen Shot 2019-09-17 at 4.07.12 PM.png", 499, 100, "#5e7ef4" ] } ] } [/block] Also, you can quickly bring up the canned responses by typing **##[short name]**. [block:image] { "images": [ { "image": [ "https://files.readme.io/2bb6aad-canned_responses.gif", "canned_responses.gif", 480, 163, "#1db8ea" ], "border": true } ] } [/block]