{"_id":"59f2633080a41b003a16ceb6","project":"55208137623ff50d009b2bec","version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"category":{"_id":"55494bc1ee219b0d001743cc","pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"sync":{"url":"","isSync":false},"reference":true,"createdAt":"2015-05-05T23:01:21.408Z","from_sync":false,"order":3,"slug":"features","title":"Features"},"user":"59e51455df6835002e0f0f8f","githubsync":"","__v":0,"parentDoc":null,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2017-10-26T22:35:28.940Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":true,"order":11,"body":"[block:callout]\n{\n  \"type\": \"danger\",\n  \"body\": \"We recommend contacting an attorney to seek additional advice pertaining to the Telephone Consumer Protection Act and SMS marketing best practices in general. Note that texts sent via Sonar’s automated features such as “Campaigns” are considered 'Robotexts' by the FCC, and we strongly advise against SMS spamming.\",\n  \"title\": \"Check with your Legal Counsel\"\n}\n[/block]\nEnabling Double Opt-In allows you to generate a messaging list that complies with [TCPA](https://en.wikipedia.org/wiki/Telephone_Consumer_Protection_Act_of_1991) policies.  In Sonar you can create a workflow that allows your customers to consent to future messages from your company.\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Log In First\",\n  \"body\": \"To enable Double Opt-In you have to be logged into your Sonar account.  Use this link to login: https://www.sendsonar.com/users/sign_in\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"title\": \"Double Opt-In Setup\"\n}\n[/block]\nThe Double Opt-In setup stage starts by selecting the option from your menu bar.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": []\n    }\n  ]\n}\n[/block]\nFrom there you will be brought to the initial loading screen.  Selecting setup will allow you to start configuring your Opt-In options.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/c62b641-DOI_Start.png\",\n        \"DOI_Start.png\",\n        1516,\n        948,\n        \"#d7dfe0\"\n      ]\n    }\n  ]\n}\n[/block]\nThe first step in configuring your first message prompt sent to customers.  \n1.   The Opt-In Keyword can be configured to any word you desire.  This allows you to add some of your brand personality in the initial message.  \n2.   Directly below the Keyword is an area to create your prompt.  We automatically provide a sample that you can edit as you please.  \n3.  There is also an away hours mode.  If someone enters the Double Opt-In workflow outside of your normal service hours, you can provide a separate message to those customers.\n4.  On the right-hand side of the setup, you can select which circumstances to send the first Double Opt-In prompt.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/31de466-Pasted_image_at_2017_10_09_06_26_PM_1.png\",\n        \"Pasted image at 2017_10_09 06_26 PM (1).png\",\n        717,\n        565,\n        \"#6c6c6c\"\n      ]\n    }\n  ]\n}\n[/block]\nThe confirmation messages are sent when your customers respond using the keyword you set up in the prompt stage.  Here you can provide a message thanking them for consenting to the Opt-In program.  You can include \"HELP\" and/or \"STOP\" in this message (the last stage of the setup will allow you to configure those messages).  After confirmation, you also have the opportunity to select an action type for the Opt-In conversations.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/131c990-Pasted_image_at_2017_10_09_06_27_PM.png\",\n        \"Pasted image at 2017_10_09 06_27 PM.png\",\n        709,\n        532,\n        \"#6a6a6a\"\n      ]\n    }\n  ]\n}\n[/block]\nOn the last step, you and your team can configure what response to send a customer if they respond with \"STOP\" or \"HELP.\"  We provide a sample message that you and your team can edit.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/9dd6025-Settings_DOI.png\",\n        \"Settings_DOI.png\",\n        1550,\n        1212,\n        \"#636363\"\n      ]\n    }\n  ]\n}\n[/block]\nThe final step is to officially turn on your Double Opt-In workflow.  After that, message prompts will start to flow to those customers that match the criteria you set.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/7f9ef82-Pasted_image_at_2017_10_09_06_27_PM_2.png\",\n        \"Pasted image at 2017_10_09 06_27 PM (2).png\",\n        701,\n        431,\n        \"#dce8ea\"\n      ]\n    }\n  ]\n}\n[/block]\n##Example Phone Message\nBelow is an example of what the process will look like from your customer's point of view\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/fe37dda-DOI_Phone_Label.png\",\n        \"DOI Phone Label.png\",\n        728,\n        1442,\n        \"#1c1c23\"\n      ]\n    }\n  ]\n}\n[/block]","excerpt":"Double Opt-In is a two-step verification process to confirm subscribers to your messaging list.","slug":"double-opt-in","type":"basic","title":"Double Opt-In"}

Double Opt-In

Double Opt-In is a two-step verification process to confirm subscribers to your messaging list.

[block:callout] { "type": "danger", "body": "We recommend contacting an attorney to seek additional advice pertaining to the Telephone Consumer Protection Act and SMS marketing best practices in general. Note that texts sent via Sonar’s automated features such as “Campaigns” are considered 'Robotexts' by the FCC, and we strongly advise against SMS spamming.", "title": "Check with your Legal Counsel" } [/block] Enabling Double Opt-In allows you to generate a messaging list that complies with [TCPA](https://en.wikipedia.org/wiki/Telephone_Consumer_Protection_Act_of_1991) policies. In Sonar you can create a workflow that allows your customers to consent to future messages from your company. [block:callout] { "type": "info", "title": "Log In First", "body": "To enable Double Opt-In you have to be logged into your Sonar account. Use this link to login: https://www.sendsonar.com/users/sign_in" } [/block] [block:api-header] { "title": "Double Opt-In Setup" } [/block] The Double Opt-In setup stage starts by selecting the option from your menu bar. [block:image] { "images": [ { "image": [] } ] } [/block] From there you will be brought to the initial loading screen. Selecting setup will allow you to start configuring your Opt-In options. [block:image] { "images": [ { "image": [ "https://files.readme.io/c62b641-DOI_Start.png", "DOI_Start.png", 1516, 948, "#d7dfe0" ] } ] } [/block] The first step in configuring your first message prompt sent to customers. 1. The Opt-In Keyword can be configured to any word you desire. This allows you to add some of your brand personality in the initial message. 2. Directly below the Keyword is an area to create your prompt. We automatically provide a sample that you can edit as you please. 3. There is also an away hours mode. If someone enters the Double Opt-In workflow outside of your normal service hours, you can provide a separate message to those customers. 4. On the right-hand side of the setup, you can select which circumstances to send the first Double Opt-In prompt. [block:image] { "images": [ { "image": [ "https://files.readme.io/31de466-Pasted_image_at_2017_10_09_06_26_PM_1.png", "Pasted image at 2017_10_09 06_26 PM (1).png", 717, 565, "#6c6c6c" ] } ] } [/block] The confirmation messages are sent when your customers respond using the keyword you set up in the prompt stage. Here you can provide a message thanking them for consenting to the Opt-In program. You can include "HELP" and/or "STOP" in this message (the last stage of the setup will allow you to configure those messages). After confirmation, you also have the opportunity to select an action type for the Opt-In conversations. [block:image] { "images": [ { "image": [ "https://files.readme.io/131c990-Pasted_image_at_2017_10_09_06_27_PM.png", "Pasted image at 2017_10_09 06_27 PM.png", 709, 532, "#6a6a6a" ] } ] } [/block] On the last step, you and your team can configure what response to send a customer if they respond with "STOP" or "HELP." We provide a sample message that you and your team can edit. [block:image] { "images": [ { "image": [ "https://files.readme.io/9dd6025-Settings_DOI.png", "Settings_DOI.png", 1550, 1212, "#636363" ] } ] } [/block] The final step is to officially turn on your Double Opt-In workflow. After that, message prompts will start to flow to those customers that match the criteria you set. [block:image] { "images": [ { "image": [ "https://files.readme.io/7f9ef82-Pasted_image_at_2017_10_09_06_27_PM_2.png", "Pasted image at 2017_10_09 06_27 PM (2).png", 701, 431, "#dce8ea" ] } ] } [/block] ##Example Phone Message Below is an example of what the process will look like from your customer's point of view [block:image] { "images": [ { "image": [ "https://files.readme.io/fe37dda-DOI_Phone_Label.png", "DOI Phone Label.png", 728, 1442, "#1c1c23" ] } ] } [/block]