{"_id":"563a2d83d25e8919005f3f05","project":"55208137623ff50d009b2bec","__v":5,"version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"githubsync":"","parentDoc":null,"category":{"_id":"55494bc1ee219b0d001743cc","pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"sync":{"url":"","isSync":false},"reference":true,"createdAt":"2015-05-05T23:01:21.408Z","from_sync":false,"order":3,"slug":"features","title":"Features"},"user":"554966ffcd09b317005f8f61","updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-11-04T16:08:35.580Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":true,"order":8,"body":"##Subscribed Setting\n\nIn Sonar, all of your customers have a setting called \"Subscribed.\" The value of the subscribed setting determines if customers can get [API Messages](http://docs.sendsonar.com/docs/send-message), [Mass Messages](http://docs.sendsonar.com/docs/mass-messaging), or Campaign Messages from you. \n\n##What \"true\" and \"false\" mean\n\nIf \"Subscribed is set to \"true\", customers will receive all messages from you.\n\nIf \"Subscribed\" is set to \"false\", they will not be able to get API Messages, Mass Messages or Campaigns from you. You will still be able to send them individual messages through Sonar. We recommend you only reach out to unsubscribed customers if absolutely necessary.\n\n##How are customers unsubscribed\n\nThere are three ways a customer can be unsubscribed:\n1. **Manually:** If a user clicks the \"Subscribed\" toggle in the Customer Information flap to \"OFF\"\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/WL1XSWNiRe2uMZA2efHy_Screenshot%202015-11-04%2008.27.51.png\",\n        \"Screenshot 2015-11-04 08.27.51.png\",\n        \"333\",\n        \"318\",\n        \"#8ca8bb\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n\n2. **Via API:** If you send a Add/Update Customer request via the API setting \"subscribed\" to false.\n\n3. **Automatically:** If a customer messages in any of the below keywords, Sonar automatically unsubscribes them in your system.\n    * stop\n    * unsubscribe\n    * end\n    * cancel\n    * quit","excerpt":"","slug":"customer-subscription","type":"basic","title":"Customer Subscription"}

Customer Subscription


##Subscribed Setting In Sonar, all of your customers have a setting called "Subscribed." The value of the subscribed setting determines if customers can get [API Messages](http://docs.sendsonar.com/docs/send-message), [Mass Messages](http://docs.sendsonar.com/docs/mass-messaging), or Campaign Messages from you. ##What "true" and "false" mean If "Subscribed is set to "true", customers will receive all messages from you. If "Subscribed" is set to "false", they will not be able to get API Messages, Mass Messages or Campaigns from you. You will still be able to send them individual messages through Sonar. We recommend you only reach out to unsubscribed customers if absolutely necessary. ##How are customers unsubscribed There are three ways a customer can be unsubscribed: 1. **Manually:** If a user clicks the "Subscribed" toggle in the Customer Information flap to "OFF" [block:image] { "images": [ { "image": [ "https://files.readme.io/WL1XSWNiRe2uMZA2efHy_Screenshot%202015-11-04%2008.27.51.png", "Screenshot 2015-11-04 08.27.51.png", "333", "318", "#8ca8bb", "" ] } ] } [/block] 2. **Via API:** If you send a Add/Update Customer request via the API setting "subscribed" to false. 3. **Automatically:** If a customer messages in any of the below keywords, Sonar automatically unsubscribes them in your system. * stop * unsubscribe * end * cancel * quit