{"metadata":{"image":[],"title":"","description":""},"api":{"url":"","auth":"required","params":[],"results":{"codes":[]},"settings":""},"next":{"description":"","pages":[]},"title":"Informing Customers","type":"basic","slug":"informing-customers","excerpt":"","body":"Now that you have Sonar set up, it's time to inform your customers that they can send text messages to your business. Here are a few recommendations on how:\n\n**1.** Send out an email campaign informing your audience they can text you now.\n\n**2.** List your new phone number on your website or on social.\n\n**3.** Post your number in your store, office, or event booth.\n\n**4.** Implement our [Chat Widget](doc:chat-widget) \n\n  * This widget can be place on your website so when your customers visit on ****desktop**** or ****tablet****, a customizable chat widget appears in the bottom right-hand corner where customers can text, interact, or ask questions.\n\n**5.** Implement our [Ping Widget](http://docs.sendsonar.com/docs/ping-widget). \n  * This widget can be easily placed on your website so when your customers visit on their ****mobile device****, a button will appear on the bottom that says \"click here to text us.\" \n  * When your customers click the button, their SMS (text message) app opens up with your number pre-populated.\n  * The Ping Widget can be customized to change the verbiage, background, and font colors to match your website/brand as well.","updates":[],"order":1,"isReference":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"_id":"554967e4c634cf2d0012508a","__v":3,"parentDoc":null,"project":"55208137623ff50d009b2bec","user":"55208129504fd6230022ae20","version":{"version":"1.0","version_clean":"1.0.0","codename":"","is_stable":true,"is_beta":true,"is_hidden":false,"is_deprecated":false,"categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d","5d824fb2ce98a801366098a2"],"_id":"55208137623ff50d009b2bef","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","__v":15,"project":"55208137623ff50d009b2bec"},"category":{"sync":{"isSync":false,"url":""},"pages":["55208138623ff50d009b2bf2","554967bbcd09b317005f8f62","554967c8c634cf2d00125087","554967d8a5ecbc1900321694","554967e4c634cf2d0012508a"],"title":"Getting Started Guide","slug":"getting-started","order":0,"from_sync":false,"reference":false,"_id":"55208138623ff50d009b2bf0","__v":5,"createdAt":"2015-04-05T00:26:32.042Z","version":"55208137623ff50d009b2bef","project":"55208137623ff50d009b2bec"},"createdAt":"2015-05-06T01:01:24.525Z","githubsync":""}

Informing Customers


Now that you have Sonar set up, it's time to inform your customers that they can send text messages to your business. Here are a few recommendations on how: **1.** Send out an email campaign informing your audience they can text you now. **2.** List your new phone number on your website or on social. **3.** Post your number in your store, office, or event booth. **4.** Implement our [Chat Widget](doc:chat-widget) * This widget can be place on your website so when your customers visit on ****desktop**** or ****tablet****, a customizable chat widget appears in the bottom right-hand corner where customers can text, interact, or ask questions. **5.** Implement our [Ping Widget](http://docs.sendsonar.com/docs/ping-widget). * This widget can be easily placed on your website so when your customers visit on their ****mobile device****, a button will appear on the bottom that says "click here to text us." * When your customers click the button, their SMS (text message) app opens up with your number pre-populated. * The Ping Widget can be customized to change the verbiage, background, and font colors to match your website/brand as well.