{"metadata":{"image":[],"title":"","description":""},"api":{"url":"","auth":"required","results":{"codes":[]},"settings":"","params":[]},"next":{"description":"","pages":[]},"title":"Intelligent Timezone Compliance","type":"basic","slug":"intelligent-timezone-compliance","excerpt":"","body":"Sonar’s Intelligent Timezone Compliance feature— an added safety measure to avoid sending texts to your customers or prospects during non-business and unapproved hours as stated by TCPA law guidelines. Under TCPA, companies are allowed to text consumers only between the hours of 8 a.m. and 9 p.m. in the respective timezone of the recipient.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/ce53386-7777.png\",\n        \"7777.png\",\n        831,\n        301,\n        \"#ebeceb\"\n      ]\n    }\n  ]\n}\n[/block]\n## What You Need To Do \nFirst, you need to derive the timezone using one of several options: \n\n* You can input a timezone manually for customers — either through the [Salesforce](doc:salesforce-integration) integration, [API](doc:addupdate-customer), [CSV Import](doc:csv-import), or manually in the UI — but this method is reliant on your company already collecting timezone data. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/f7aa003-zzzzzz-3.png\",\n        \"zzzzzz-3.png\",\n        640,\n        468,\n        \"#d5d7d9\"\n      ]\n    }\n  ]\n}\n[/block]\n* In cases where you do not have timezone data, you can utilize the consumer’s zip code (U.S. only). \n\n* If your company doesn’t go about either of the above routes, then Sonar tries to derive timezone from the area code. \n   * However, we recommend being extra cautious in this scenario by specifying the acceptable hours to a more narrow window to prevent accidentally sending a text too early or too late. \n   * Specifying an 11 a.m. to 5 p.m. window would give you wiggle room to ensure you are abiding by TCPA guidelines. \n\nSonar gives companies the ability to pre-select their own acceptable hours of text communication if they do not want to run off the default of TCPA hours.\n[block:callout]\n{\n  \"type\": \"info\",\n  \"body\": \"**Note:** Zip code is better than area code because people move around while still keeping their existing phone numbers. \",\n  \"title\": \"Zip Code vs. Area Code\"\n}\n[/block]\nIntelligent Timezone Compliance Terms Defined\n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Term\",\n    \"h-1\": \"Defined\",\n    \"0-0\": \"Start\",\n    \"1-0\": \"Close\",\n    \"2-0\": \"Queue Messages for Later\",\n    \"3-0\": \"Max Queue Depth\",\n    \"4-0\": \"Manual Message Bypass\",\n    \"5-0\": \"Bot Message Bypass\",\n    \"6-0\": \"Away Message Bypass\",\n    \"7-0\": \"Double Opt-In Message Bypass\",\n    \"8-0\": \"Cancel When Customer Sends Message\",\n    \"9-0\": \"Cancel When Customer Converts\",\n    \"10-0\": \"Cancel When Customer Receives Message\",\n    \"11-0\": \"Pass Through Follow-Up Cancellation\",\n    \"h-2\": \"Default Setting\",\n    \"0-1\": \"Beginning of acceptable window to message\",\n    \"1-1\": \"End of acceptable window to message\",\n    \"0-2\": \"8:00 A.M.\",\n    \"1-2\": \"9:00 P.M.\",\n    \"2-1\": \"Whether or not to queue messages for later\",\n    \"2-2\": \"True\",\n    \"3-1\": \"Maximum number of messages to queue\",\n    \"3-2\": \"One\",\n    \"4-1\": \"Allow UI messages outside of compliant hours\",\n    \"4-2\": \"False\",\n    \"5-2\": \"False\",\n    \"5-1\": \"Allow bot messages outside of compliant hours\",\n    \"6-1\": \"Allow away messages outside of compliant hours\",\n    \"7-1\": \"Allow double opt-in messages outside of compliant hours\",\n    \"6-2\": \"True\",\n    \"7-2\": \"False\",\n    \"8-1\": \"Cancels scheduled messages if customer sends message\",\n    \"9-1\": \"Cancels scheduled messages if customer converts\",\n    \"10-1\": \"Cancels scheduled messages if customer receives message\",\n    \"8-2\": \"False\",\n    \"9-2\": \"False\",\n    \"10-2\": \"False\",\n    \"11-1\": \"Passes through and merges follow-up cancellation settings\",\n    \"11-2\": \"True\"\n  },\n  \"cols\": 3,\n  \"rows\": 12\n}\n[/block]","updates":[],"order":17,"isReference":true,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"_id":"5e56c18c8545580065b016ee","project":"55208137623ff50d009b2bec","version":{"version":"1.0","version_clean":"1.0.0","codename":"","is_stable":true,"is_beta":true,"is_hidden":false,"is_deprecated":false,"categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d","5d824fb2ce98a801366098a2","61096ffb8de715001695ae54"],"_id":"55208137623ff50d009b2bef","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","__v":16,"project":"55208137623ff50d009b2bec"},"category":{"sync":{"isSync":false,"url":""},"pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"title":"Features","slug":"features","order":2,"from_sync":false,"reference":true,"_id":"55494bc1ee219b0d001743cc","project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"createdAt":"2015-05-05T23:01:21.408Z"},"user":"5db22ff7092919001287fb3a","createdAt":"2020-02-26T19:05:48.290Z","__v":0,"parentDoc":null}

Getting Started Guide

How Sonar Works

Features

Public API

Integrations

Product Updates

Salesforce Package Updates

Intelligent Timezone Compliance

Sonar’s Intelligent Timezone Compliance feature— an added safety measure to avoid sending texts to your customers or prospects during non-business and unapproved hours as stated by TCPA law guidelines. Under TCPA, companies are allowed to text consumers only between the hours of 8 a.m. and 9 p.m. in the respective timezone of the recipient. [block:image] { "images": [ { "image": [ "https://files.readme.io/ce53386-7777.png", "7777.png", 831, 301, "#ebeceb" ] } ] } [/block] ## What You Need To Do First, you need to derive the timezone using one of several options: * You can input a timezone manually for customers — either through the [Salesforce](doc:salesforce-integration) integration, [API](doc:addupdate-customer), [CSV Import](doc:csv-import), or manually in the UI — but this method is reliant on your company already collecting timezone data. [block:image] { "images": [ { "image": [ "https://files.readme.io/f7aa003-zzzzzz-3.png", "zzzzzz-3.png", 640, 468, "#d5d7d9" ] } ] } [/block] * In cases where you do not have timezone data, you can utilize the consumer’s zip code (U.S. only). * If your company doesn’t go about either of the above routes, then Sonar tries to derive timezone from the area code. * However, we recommend being extra cautious in this scenario by specifying the acceptable hours to a more narrow window to prevent accidentally sending a text too early or too late. * Specifying an 11 a.m. to 5 p.m. window would give you wiggle room to ensure you are abiding by TCPA guidelines. Sonar gives companies the ability to pre-select their own acceptable hours of text communication if they do not want to run off the default of TCPA hours. [block:callout] { "type": "info", "body": "**Note:** Zip code is better than area code because people move around while still keeping their existing phone numbers. ", "title": "Zip Code vs. Area Code" } [/block] Intelligent Timezone Compliance Terms Defined [block:parameters] { "data": { "h-0": "Term", "h-1": "Defined", "0-0": "Start", "1-0": "Close", "2-0": "Queue Messages for Later", "3-0": "Max Queue Depth", "4-0": "Manual Message Bypass", "5-0": "Bot Message Bypass", "6-0": "Away Message Bypass", "7-0": "Double Opt-In Message Bypass", "8-0": "Cancel When Customer Sends Message", "9-0": "Cancel When Customer Converts", "10-0": "Cancel When Customer Receives Message", "11-0": "Pass Through Follow-Up Cancellation", "h-2": "Default Setting", "0-1": "Beginning of acceptable window to message", "1-1": "End of acceptable window to message", "0-2": "8:00 A.M.", "1-2": "9:00 P.M.", "2-1": "Whether or not to queue messages for later", "2-2": "True", "3-1": "Maximum number of messages to queue", "3-2": "One", "4-1": "Allow UI messages outside of compliant hours", "4-2": "False", "5-2": "False", "5-1": "Allow bot messages outside of compliant hours", "6-1": "Allow away messages outside of compliant hours", "7-1": "Allow double opt-in messages outside of compliant hours", "6-2": "True", "7-2": "False", "8-1": "Cancels scheduled messages if customer sends message", "9-1": "Cancels scheduled messages if customer converts", "10-1": "Cancels scheduled messages if customer receives message", "8-2": "False", "9-2": "False", "10-2": "False", "11-1": "Passes through and merges follow-up cancellation settings", "11-2": "True" }, "cols": 3, "rows": 12 } [/block]