{"_id":"57b22066a20e6119008d6900","__v":1,"project":"55208137623ff50d009b2bec","parentDoc":null,"githubsync":"","version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"category":{"_id":"579695b1f64c9f0e007cd76c","__v":0,"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-07-25T22:41:53.022Z","from_sync":false,"order":10,"slug":"release-notes","title":"Product Updates"},"user":"554966ffcd09b317005f8f61","updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-08-15T20:04:54.835Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":16,"body":"[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Note\",\n  \"body\": \"If you're in logged into Sonar, please refresh your page to see the new features below.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"New\"\n}\n[/block]\n##Vacation Status\n  * Sometimes agents are away and unable to respond to customers. \n  * Agents can now set their availability status in Sonar, by going to their \"My Account\" page.\n  * Account admins can also set the availability status of their team members by going to the \"Team Members\" page.\n  * Away team member avatars will have animated \"zzz's\" coming out of them.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/3ed4c25-Screenshot_2016-08-09_13.03.32.png\",\n        \"Screenshot 2016-08-09 13.03.32.png\",\n        550,\n        465,\n        \"#4b4b4b\"\n      ],\n      \"sizing\": \"80\"\n    }\n  ]\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/cfc104c-Screenshot_2016-08-09_13.05.04.png\",\n        \"Screenshot 2016-08-09 13.05.04.png\",\n        914,\n        430,\n        \"#c4dbf0\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/807eda4-Screenshot_2016-08-09_13.00.07.png\",\n        \"Screenshot 2016-08-09 13.00.07.png\",\n        499,\n        430,\n        \"#f5f6f7\"\n      ]\n    }\n  ]\n}\n[/block]\n##Bulk Customer Actions\n  * Sometimes team members are away on vacation and you need to reassign all their messages.\n  * Admins can now \"Close All\" customers or \"Re-assign All\" customers for a specific agent by going to \"Team Members\" from the Menu Bar.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/ca6faf2-Screenshot_2016-08-09_10.53.02.png\",\n        \"Screenshot 2016-08-09 10.53.02.png\",\n        877,\n        435,\n        \"#edeeee\"\n      ]\n    }\n  ]\n}\n[/block]\n##Link Shortening \n * Long links take up a lot of space, so we built a way for you to be able to shorten them! As gravy on top, it'll allow us to track link clicks for you!\n  * Go to \"Company Settings\" to now turn on link shortening for Mass Messages and Campaigns, and separately, API messages.\n  * For more info, go to our [Link Shortening](http://docs.sendsonar.com/docs/link-shortening) page. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/48f282f-Screen_Shot_2016-08-15_at_12.50.43_PM.png\",\n        \"Screen Shot 2016-08-15 at 12.50.43 PM.png\",\n        3594,\n        1880,\n        \"#dbdddf\"\n      ],\n      \"border\": true,\n      \"sizing\": \"smart\"\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Updates\"\n}\n[/block]\n##Campaigns \n  * The status of a campaign now shows, \"delivered...via campaign\" in the Sonar message panel, when previously this displayed \"delivered...via API\". \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/4952c85-via_campaign.png\",\n        \"via_campaign.png\",\n        502,\n        290,\n        \"#9bd7f6\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Coming Soon\"\n}\n[/block]\n##Emojis\n  * Updated emojis coming soon!","excerpt":"","slug":"release-note-20160815","type":"basic","title":"Release Note 2016.08.15"}

Release Note 2016.08.15


[block:callout] { "type": "info", "title": "Note", "body": "If you're in logged into Sonar, please refresh your page to see the new features below." } [/block] [block:api-header] { "type": "basic", "title": "New" } [/block] ##Vacation Status * Sometimes agents are away and unable to respond to customers. * Agents can now set their availability status in Sonar, by going to their "My Account" page. * Account admins can also set the availability status of their team members by going to the "Team Members" page. * Away team member avatars will have animated "zzz's" coming out of them. [block:image] { "images": [ { "image": [ "https://files.readme.io/3ed4c25-Screenshot_2016-08-09_13.03.32.png", "Screenshot 2016-08-09 13.03.32.png", 550, 465, "#4b4b4b" ], "sizing": "80" } ] } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/cfc104c-Screenshot_2016-08-09_13.05.04.png", "Screenshot 2016-08-09 13.05.04.png", 914, 430, "#c4dbf0" ] } ] } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/807eda4-Screenshot_2016-08-09_13.00.07.png", "Screenshot 2016-08-09 13.00.07.png", 499, 430, "#f5f6f7" ] } ] } [/block] ##Bulk Customer Actions * Sometimes team members are away on vacation and you need to reassign all their messages. * Admins can now "Close All" customers or "Re-assign All" customers for a specific agent by going to "Team Members" from the Menu Bar. [block:image] { "images": [ { "image": [ "https://files.readme.io/ca6faf2-Screenshot_2016-08-09_10.53.02.png", "Screenshot 2016-08-09 10.53.02.png", 877, 435, "#edeeee" ] } ] } [/block] ##Link Shortening * Long links take up a lot of space, so we built a way for you to be able to shorten them! As gravy on top, it'll allow us to track link clicks for you! * Go to "Company Settings" to now turn on link shortening for Mass Messages and Campaigns, and separately, API messages. * For more info, go to our [Link Shortening](http://docs.sendsonar.com/docs/link-shortening) page. [block:image] { "images": [ { "image": [ "https://files.readme.io/48f282f-Screen_Shot_2016-08-15_at_12.50.43_PM.png", "Screen Shot 2016-08-15 at 12.50.43 PM.png", 3594, 1880, "#dbdddf" ], "border": true, "sizing": "smart" } ] } [/block] [block:api-header] { "type": "basic", "title": "Updates" } [/block] ##Campaigns * The status of a campaign now shows, "delivered...via campaign" in the Sonar message panel, when previously this displayed "delivered...via API". [block:image] { "images": [ { "image": [ "https://files.readme.io/4952c85-via_campaign.png", "via_campaign.png", 502, 290, "#9bd7f6" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Coming Soon" } [/block] ##Emojis * Updated emojis coming soon!