Release Note 2016.08.15
Note
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New
Vacation Status
- Sometimes agents are away and unable to respond to customers.
- Agents can now set their availability status in Sonar, by going to their "My Account" page.
- Account admins can also set the availability status of their team members by going to the "Team Members" page.
- Away team member avatars will have animated "zzz's" coming out of them.
![Screenshot 2016-08-09 13.03.32.png 550](https://files.readme.io/3ed4c25-Screenshot_2016-08-09_13.03.32.png)
![Screenshot 2016-08-09 13.05.04.png 914](https://files.readme.io/cfc104c-Screenshot_2016-08-09_13.05.04.png)
![Screenshot 2016-08-09 13.00.07.png 499](https://files.readme.io/807eda4-Screenshot_2016-08-09_13.00.07.png)
Bulk Customer Actions
- Sometimes team members are away on vacation and you need to reassign all their messages.
- Admins can now "Close All" customers or "Re-assign All" customers for a specific agent by going to "Team Members" from the Menu Bar.
![Screenshot 2016-08-09 10.53.02.png 877](https://files.readme.io/ca6faf2-Screenshot_2016-08-09_10.53.02.png)
Link Shortening
- Long links take up a lot of space, so we built a way for you to be able to shorten them! As gravy on top, it'll allow us to track link clicks for you!
- Go to "Company Settings" to now turn on link shortening for Mass Messages and Campaigns, and separately, API messages.
- For more info, go to our Link Shortening page.
![Screen Shot 2016-08-15 at 12.50.43 PM.png 3594](https://files.readme.io/48f282f-Screen_Shot_2016-08-15_at_12.50.43_PM.png)
Updates
Campaigns
- The status of a campaign now shows, "delivered...via campaign" in the Sonar message panel, when previously this displayed "delivered...via API".
![via_campaign.png 502](https://files.readme.io/4952c85-via_campaign.png)
Coming Soon
Emojis
- Updated emojis coming soon!
Updated less than a minute ago