Release - Version 1.09
Classic Salesforce
- iFrame of Sonar conversations available to be placed on any SFDC object
Lightning Salesforce
- iFrame of Sonar conversations available to be placed on any SFDC object
General Package
- When we sync conversations back to Salesforce we can Assign those tasks to the last agent who had the conversation
- Adjust the Refresh Tokens Sonar uses to get Salesforce User Ids to assign tasks to in point #1
Updated less than a minute ago