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Release Note - June 2021


A quick overview of enhancements made in June 2021. ## Renaming inbox columns Our dashboard on the left-hand side has 3 prominent inboxes: New, Mine, All. These terms were very confusing to our partners and needed a lot of explanation. We have since renamed them: Unassigned, Assigned to Me, All. ## Limiting exports We have limited our message exports to 100,000 records in a single export. Historically we would export an unlimited amount of data which would carry a significant load in some situations on the system. ## Enhance the Workflow engine Within our system we have an workflow engine that functions very similarly to If This Than That or Zapier. We have added about a few triggers, filters, and actions. - Filter: customer_has_property_name_and_value - Action: assign_to_team ## Team Members Pages We have had a new page for how you create teams, invite users, and manage roles & permissions for a few months. We have now consolidated those pages and moved them to the newly designed pages for all subscription plans. ## Capacity routing update We have some intelligent routing features/functionality for larger teams. We have updated our Capacity Routing feature to be a true round-robin assignment of new threads to users who have capacity to take on open threads. ## New Canned Response Modal We are continuing to work on a consistent design pattern across our application. To help improve those efforts we have released a newly designed Canned Response modal. This modal can be found via Main Menu > Tools > Canned Response