{"_id":"55497c3ea5ecbc19003216bd","category":{"_id":"55494bc1ee219b0d001743cc","pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"sync":{"url":"","isSync":false},"reference":true,"createdAt":"2015-05-05T23:01:21.408Z","from_sync":false,"order":3,"slug":"features","title":"Features"},"githubsync":"","__v":3,"parentDoc":null,"project":"55208137623ff50d009b2bec","user":"55208129504fd6230022ae20","version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-05-06T02:28:14.197Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":true,"order":4,"body":"What happens if someone you're texting with wants to call you? Yes, it does happen and we have a great feature to accommodate this situation.\n[block:api-header]\n{\n  \"title\": \"Company-Level Call Forwarding\"\n}\n[/block]\nNavigate to your *Company Settings* page and set a Call Forwarding Number. Then, whenever someone calls one of the numbers you're texting from, we'll automatically forward it to your Call Forwarding Number. \n[block:api-header]\n{\n  \"title\": \"Agent-Level Call Forwarding\"\n}\n[/block]\nTo have calls forwarded to individual agents, head over to your *Company Settings* page and turn Agent-Level Call Forwarding on. \n\nIf someone calls the number they are texting with and they are assigned to an agent in Sonar, the call will forward to the phone number of the agent. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/f718c75-Screen_Shot_2017-08-16_at_5.11.00_PM.png\",\n        \"Screen Shot 2017-08-16 at 5.11.00 PM.png\",\n        1072,\n        818,\n        \"#d4d4d4\"\n      ],\n      \"caption\": \"Agent-Level Call Forwarding\"\n    }\n  ]\n}\n[/block]\nTo add a phone number to your account, navigate to *Settings > My Account*. Ensure a phone number is stored on your account if you'd like calls from customers you are assigned to. If no number is stored for an assigned agent, calls will forward to the Call Forwarding number stored in *Company Settings* by default.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/a75907e-Screen_Shot_2017-08-16_at_5.12.22_PM.png\",\n        \"Screen Shot 2017-08-16 at 5.12.22 PM.png\",\n        1226,\n        1012,\n        \"#4c4c4c\"\n      ],\n      \"caption\": \"My Account\"\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"Call Forwarding Fee\",\n  \"body\": \"Call forwarding requires us to bridge from the customer's phone number to your Sonar phone number and then to your forwarding number. We charge a fee of $0.04/min to do this.\"\n}\n[/block]","excerpt":"","slug":"call-forwarding","type":"basic","title":"Call Forwarding"}
What happens if someone you're texting with wants to call you? Yes, it does happen and we have a great feature to accommodate this situation. [block:api-header] { "title": "Company-Level Call Forwarding" } [/block] Navigate to your *Company Settings* page and set a Call Forwarding Number. Then, whenever someone calls one of the numbers you're texting from, we'll automatically forward it to your Call Forwarding Number. [block:api-header] { "title": "Agent-Level Call Forwarding" } [/block] To have calls forwarded to individual agents, head over to your *Company Settings* page and turn Agent-Level Call Forwarding on. If someone calls the number they are texting with and they are assigned to an agent in Sonar, the call will forward to the phone number of the agent. [block:image] { "images": [ { "image": [ "https://files.readme.io/f718c75-Screen_Shot_2017-08-16_at_5.11.00_PM.png", "Screen Shot 2017-08-16 at 5.11.00 PM.png", 1072, 818, "#d4d4d4" ], "caption": "Agent-Level Call Forwarding" } ] } [/block] To add a phone number to your account, navigate to *Settings > My Account*. Ensure a phone number is stored on your account if you'd like calls from customers you are assigned to. If no number is stored for an assigned agent, calls will forward to the Call Forwarding number stored in *Company Settings* by default. [block:image] { "images": [ { "image": [ "https://files.readme.io/a75907e-Screen_Shot_2017-08-16_at_5.12.22_PM.png", "Screen Shot 2017-08-16 at 5.12.22 PM.png", 1226, 1012, "#4c4c4c" ], "caption": "My Account" } ] } [/block] [block:callout] { "type": "warning", "title": "Call Forwarding Fee", "body": "Call forwarding requires us to bridge from the customer's phone number to your Sonar phone number and then to your forwarding number. We charge a fee of $0.04/min to do this." } [/block]