{"_id":"59766e4b1a2038001fc9b458","project":"55208137623ff50d009b2bec","version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"category":{"_id":"579695b1f64c9f0e007cd76c","__v":0,"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-07-25T22:41:53.022Z","from_sync":false,"order":10,"slug":"release-notes","title":"Product Updates"},"user":"58dd58d815f4150f00839ba0","githubsync":"","__v":1,"parentDoc":null,"updates":["597678a9aefa6c001a813380"],"next":{"pages":[],"description":""},"createdAt":"2017-07-24T22:01:47.586Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"settings":"","results":{"codes":[]},"auth":"required","params":[],"url":""},"isReference":false,"order":1,"body":"[block:api-header]\n{\n  \"title\": \"New\"\n}\n[/block]\n##Bots Beta Program\nWe've added updates to bots in our beta program. Reach out to us if you'd like to be included in our program.\n\n###Facebook Messenger\nAll bot functionality that exists for SMS now works for FB Messenger!\n\n###Campaign Responses\nYou can now automatically have bots handle responses to a campaign. Bots can route, tag, and automatically reply.\n\n###Away Messages\nAway Messages will not send when a bot is having a conversation with a customer during your off hours.\n\n###Sonar Dashboard\nSonar Dashboard: A message-typing indicator and the \"X is looking at this thread at the moment\"-banner are shown when a bot is assigned to a conversation in Sonar. This let's other agents know that the bot is actively engaging with the customer\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/6a32d99-Screen_Shot_2017-07-24_at_4.39.59_PM.png\",\n        \"Screen Shot 2017-07-24 at 4.39.59 PM.png\",\n        1776,\n        1346,\n        \"#eaf2f5\"\n      ],\n      \"caption\": \"The typing indicator and \\\"X is looking at this thread at the moment\\\"-banner are shown for an active bot conversation.\"\n    }\n  ]\n}\n[/block]\n##Ping Widget\nIf you use the [Ping Widget](http://docs.sendsonar.com/docs/ping-widget), you'll now be able to monitor performance metrics in your Analytics panel. \n\nYou can analyze:\n* How many times the Ping Widget has been viewed\n* Number of times users have clicked on it\n* The Click Through Rate for any given timeframe\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/1f72325-ping.png\",\n        \"ping.png\",\n        1336,\n        590,\n        \"#10bcda\"\n      ]\n    }\n  ]\n}\n[/block]\n##Zapier\nWe've added more Sonar functionality into Zapier.\n\n###Tags\nYou will be able to add a tag to incoming messages.\n\n###Send A Campaign\nYou can send a campaign from a Zap.\n\n###Campaign Responses\nYou will have be able to create Zaps to handle campaign responses. Campaign information is now attached to inbound message webhooks when that message is in response to a campaign.\n\n\n##Tags\nWe've made tags a little bit bubblier (also way more mobile friendly to use!).\n\nPro-Tip You can also click on a tag to see a list of all conversations with that tag applied. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/349124f-Screen_Shot_2017-07-24_at_2.43.37_PM.png\",\n        \"Screen Shot 2017-07-24 at 2.43.37 PM.png\",\n        1178,\n        910,\n        \"#e7ebf3\"\n      ]\n    }\n  ]\n}\n[/block]\n##Webhooks\nWe've added a new webhook for when a customer is created in Sonar. To enable it in your account, go to Settings > Custom Webhook and turn on \"Customer Created\" toggle.\n[block:api-header]\n{\n  \"title\": \"Bug Fixes\"\n}\n[/block]\n* Customer Panel: Properties are now ordered alphabetically\n* Team Member Assignment: Fixed edge case where the popover would persist\n* Credit Card: Updated copy to be more clear about credit card failures\n* Facebook Page: Fixed issue where some Facebook Pages had issues authenticating\n* Sandbox: Updated email subject line to be more clear that Sandbox account is inactive\n* Canned Responses: Fixed issue so now canned responses show updated customer without a page reload","excerpt":"","slug":"release-note-20170724","type":"basic","title":"Release Note 2017.07.24"}

Release Note 2017.07.24


[block:api-header] { "title": "New" } [/block] ##Bots Beta Program We've added updates to bots in our beta program. Reach out to us if you'd like to be included in our program. ###Facebook Messenger All bot functionality that exists for SMS now works for FB Messenger! ###Campaign Responses You can now automatically have bots handle responses to a campaign. Bots can route, tag, and automatically reply. ###Away Messages Away Messages will not send when a bot is having a conversation with a customer during your off hours. ###Sonar Dashboard Sonar Dashboard: A message-typing indicator and the "X is looking at this thread at the moment"-banner are shown when a bot is assigned to a conversation in Sonar. This let's other agents know that the bot is actively engaging with the customer [block:image] { "images": [ { "image": [ "https://files.readme.io/6a32d99-Screen_Shot_2017-07-24_at_4.39.59_PM.png", "Screen Shot 2017-07-24 at 4.39.59 PM.png", 1776, 1346, "#eaf2f5" ], "caption": "The typing indicator and \"X is looking at this thread at the moment\"-banner are shown for an active bot conversation." } ] } [/block] ##Ping Widget If you use the [Ping Widget](http://docs.sendsonar.com/docs/ping-widget), you'll now be able to monitor performance metrics in your Analytics panel.  You can analyze: * How many times the Ping Widget has been viewed * Number of times users have clicked on it * The Click Through Rate for any given timeframe [block:image] { "images": [ { "image": [ "https://files.readme.io/1f72325-ping.png", "ping.png", 1336, 590, "#10bcda" ] } ] } [/block] ##Zapier We've added more Sonar functionality into Zapier. ###Tags You will be able to add a tag to incoming messages. ###Send A Campaign You can send a campaign from a Zap. ###Campaign Responses You will have be able to create Zaps to handle campaign responses. Campaign information is now attached to inbound message webhooks when that message is in response to a campaign. ##Tags We've made tags a little bit bubblier (also way more mobile friendly to use!). Pro-Tip You can also click on a tag to see a list of all conversations with that tag applied.  [block:image] { "images": [ { "image": [ "https://files.readme.io/349124f-Screen_Shot_2017-07-24_at_2.43.37_PM.png", "Screen Shot 2017-07-24 at 2.43.37 PM.png", 1178, 910, "#e7ebf3" ] } ] } [/block] ##Webhooks We've added a new webhook for when a customer is created in Sonar. To enable it in your account, go to Settings > Custom Webhook and turn on "Customer Created" toggle. [block:api-header] { "title": "Bug Fixes" } [/block] * Customer Panel: Properties are now ordered alphabetically * Team Member Assignment: Fixed edge case where the popover would persist * Credit Card: Updated copy to be more clear about credit card failures * Facebook Page: Fixed issue where some Facebook Pages had issues authenticating * Sandbox: Updated email subject line to be more clear that Sandbox account is inactive * Canned Responses: Fixed issue so now canned responses show updated customer without a page reload