{"_id":"58d4a96d0e8fce23007f7abe","__v":0,"githubsync":"","user":"579145f1180e233400f70ef0","version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"parentDoc":null,"category":{"_id":"57969e3dfa1ff60e006a1274","project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-07-25T23:18:21.457Z","from_sync":false,"order":7,"slug":"slack-integration","title":"Integrations"},"project":"55208137623ff50d009b2bec","updates":[],"next":{"pages":[],"description":""},"createdAt":"2017-03-24T05:06:53.144Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":8,"body":"With our Zendesk integration, tickets can automatically be created in <a href=\"https://www.zendesk.com/\" target=\"_blank\">Zendesk</a> from incoming messages to your Sonar number. No additional logins or upgrades to your Zendesk plan. All of your messages and chats will be mirrored in Zendesk as well as Sonar.\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Accelerate Plan\",\n  \"body\": \"The Zendesk integration is currently available on Sonar's <a href=\\\"https://www.sendsonar.com/pricing\\\" target=\\\"_blank\\\">Accelerate</a> plan.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"title\": \"Installation\"\n}\n[/block]\nTo get started, you will need a Sonar account created. \n\nYou will then need to go to Zendesk's App Marketplace and install the <a href=\"https://www.zendesk.com/apps/sonar\" target=\"_blank\">Sonar app</a> into your Zendesk account.\n\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"body\": \"Note that you will need to be on the <a href=\\\"https://www.sendsonar.com/pricing\\\" target=\\\"_blank\\\">Accelerate</a> Plan with Sonar in order to fully utilize the Zendesk integration.\",\n  \"title\": \"Zendesk Integration Access\"\n}\n[/block]\nOnce the Sonar app is installed into your Zendesk account, navigate to Channel Integrations within Zendesk (left side bar under the Channels section). \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/7bbaecf-Screen_Shot_2017-05-17_at_12.15.53_PM.png\",\n        \"Screen Shot 2017-05-17 at 12.15.53 PM.png\",\n        2318,\n        742,\n        \"#2b4c55\"\n      ],\n      \"caption\": \"Channel Integrations\"\n    }\n  ]\n}\n[/block]\nWhen you are on the Channel Integrations page, click on the Sonar app. You should now be able to view details about the app, as depicted in the screenshot below. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/04d19fd-Screen_Shot_2017-05-17_at_12.19.23_PM.png\",\n        \"Screen Shot 2017-05-17 at 12.19.23 PM.png\",\n        2270,\n        1056,\n        \"#244853\"\n      ],\n      \"caption\": \"Sonar App Details\"\n    }\n  ]\n}\n[/block]\nNear the top of the page, click on Accounts (beside General information), and then click Add Account.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/cfc2039-Screen_Shot_2017-05-17_at_12.23.28_PM.png\",\n        \"Screen Shot 2017-05-17 at 12.23.28 PM.png\",\n        2296,\n        746,\n        \"#1c383d\"\n      ],\n      \"caption\": \"Add Account\"\n    }\n  ]\n}\n[/block]\nUpon clicking Add Account, you will be asked to add your Sonar credentials to connect your Sonar account to your Zendesk Account. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/192209d-Screen_Shot_2017-05-17_at_12.24.53_PM.png\",\n        \"Screen Shot 2017-05-17 at 12.24.53 PM.png\",\n        1492,\n        1246,\n        \"#333333\"\n      ],\n      \"caption\": \"Adding Sonar credentials\"\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Sonar Credentials\",\n  \"body\": \"The token is found in your Sonar account under *Settings > [Company Settings](https://www.sendsonar.com/?modal=CompanySettings)*. Use the **PRIVATE TOKEN** listed in your Sonar account.\"\n}\n[/block]\nAfter entering your email address and your Sonar token, click *Save Zendesk Integration*. Your Sonar account is now linked to Zendesk. All messages from here on out that come into your Sonar account will also show up in Zendesk. Agents can reply in Zendesk or Sonar and an SMS will be sent to the customer. Our integration supports live updating, meaning that conversations are mirrored in Zendesk and Sonar.\n[block:api-header]\n{\n  \"title\": \"Dashboard\"\n}\n[/block]\nOur Zendesk integration supports live two-way updating of Sonar conversations and Zendesk Support tickets; any messages sent in Zendesk will reflect in Sonar conversations and any messages sent in Sonar will update accordingly to the Zendesk ticket. All data will be synced across both platforms.\n\n##Sonar to Zendesk\nSMS messages from your customers will become Zendesk Support tickets. If you decide to reply to a customer from within Sonar, the conversation will be updated within Zendesk too.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/86e68ca-Pasted_image_at_2017_03_24_02_04_PM.png\",\n        \"Pasted image at 2017_03_24 02_04 PM.png\",\n        1129,\n        732,\n        \"#333334\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n##Zendesk to Sonar\nWhen replying to a ticket within Zendesk, an SMS will be sent to your customer. You are also able to use any of Zendesk’s power features such as macros and triggers for SMS.\n[block:api-header]\n{\n  \"title\": \"Uninstall\"\n}\n[/block]\nTo uninstall the Sonar app, you'll need to remove the app from your <a href=\"https://www.zendesk.com/login/\" target=\"_blank\">Zendesk</a> account. Previous messages will still be available in your Sonar account.","excerpt":"","slug":"zendesk","type":"basic","title":"Zendesk"}
With our Zendesk integration, tickets can automatically be created in <a href="https://www.zendesk.com/" target="_blank">Zendesk</a> from incoming messages to your Sonar number. No additional logins or upgrades to your Zendesk plan. All of your messages and chats will be mirrored in Zendesk as well as Sonar. [block:callout] { "type": "info", "title": "Accelerate Plan", "body": "The Zendesk integration is currently available on Sonar's <a href=\"https://www.sendsonar.com/pricing\" target=\"_blank\">Accelerate</a> plan." } [/block] [block:api-header] { "title": "Installation" } [/block] To get started, you will need a Sonar account created. You will then need to go to Zendesk's App Marketplace and install the <a href="https://www.zendesk.com/apps/sonar" target="_blank">Sonar app</a> into your Zendesk account. [block:callout] { "type": "warning", "body": "Note that you will need to be on the <a href=\"https://www.sendsonar.com/pricing\" target=\"_blank\">Accelerate</a> Plan with Sonar in order to fully utilize the Zendesk integration.", "title": "Zendesk Integration Access" } [/block] Once the Sonar app is installed into your Zendesk account, navigate to Channel Integrations within Zendesk (left side bar under the Channels section). [block:image] { "images": [ { "image": [ "https://files.readme.io/7bbaecf-Screen_Shot_2017-05-17_at_12.15.53_PM.png", "Screen Shot 2017-05-17 at 12.15.53 PM.png", 2318, 742, "#2b4c55" ], "caption": "Channel Integrations" } ] } [/block] When you are on the Channel Integrations page, click on the Sonar app. You should now be able to view details about the app, as depicted in the screenshot below. [block:image] { "images": [ { "image": [ "https://files.readme.io/04d19fd-Screen_Shot_2017-05-17_at_12.19.23_PM.png", "Screen Shot 2017-05-17 at 12.19.23 PM.png", 2270, 1056, "#244853" ], "caption": "Sonar App Details" } ] } [/block] Near the top of the page, click on Accounts (beside General information), and then click Add Account. [block:image] { "images": [ { "image": [ "https://files.readme.io/cfc2039-Screen_Shot_2017-05-17_at_12.23.28_PM.png", "Screen Shot 2017-05-17 at 12.23.28 PM.png", 2296, 746, "#1c383d" ], "caption": "Add Account" } ] } [/block] Upon clicking Add Account, you will be asked to add your Sonar credentials to connect your Sonar account to your Zendesk Account. [block:image] { "images": [ { "image": [ "https://files.readme.io/192209d-Screen_Shot_2017-05-17_at_12.24.53_PM.png", "Screen Shot 2017-05-17 at 12.24.53 PM.png", 1492, 1246, "#333333" ], "caption": "Adding Sonar credentials" } ] } [/block] [block:callout] { "type": "info", "title": "Sonar Credentials", "body": "The token is found in your Sonar account under *Settings > [Company Settings](https://www.sendsonar.com/?modal=CompanySettings)*. Use the **PRIVATE TOKEN** listed in your Sonar account." } [/block] After entering your email address and your Sonar token, click *Save Zendesk Integration*. Your Sonar account is now linked to Zendesk. All messages from here on out that come into your Sonar account will also show up in Zendesk. Agents can reply in Zendesk or Sonar and an SMS will be sent to the customer. Our integration supports live updating, meaning that conversations are mirrored in Zendesk and Sonar. [block:api-header] { "title": "Dashboard" } [/block] Our Zendesk integration supports live two-way updating of Sonar conversations and Zendesk Support tickets; any messages sent in Zendesk will reflect in Sonar conversations and any messages sent in Sonar will update accordingly to the Zendesk ticket. All data will be synced across both platforms. ##Sonar to Zendesk SMS messages from your customers will become Zendesk Support tickets. If you decide to reply to a customer from within Sonar, the conversation will be updated within Zendesk too. [block:image] { "images": [ { "image": [ "https://files.readme.io/86e68ca-Pasted_image_at_2017_03_24_02_04_PM.png", "Pasted image at 2017_03_24 02_04 PM.png", 1129, 732, "#333334" ], "border": true } ] } [/block] ##Zendesk to Sonar When replying to a ticket within Zendesk, an SMS will be sent to your customer. You are also able to use any of Zendesk’s power features such as macros and triggers for SMS. [block:api-header] { "title": "Uninstall" } [/block] To uninstall the Sonar app, you'll need to remove the app from your <a href="https://www.zendesk.com/login/" target="_blank">Zendesk</a> account. Previous messages will still be available in your Sonar account.