{"metadata":{"image":[],"title":"","description":""},"api":{"url":"","auth":"required","params":[],"results":{"codes":[]},"settings":""},"next":{"description":"","pages":[]},"title":"Away Messages","type":"basic","slug":"away-messages","excerpt":"","body":"Away Messages provide companies with the ability to quickly respond to customers after business hours. Since customers using SMS typically expect a quick response, using Away Messages instantly notifies customers that you will follow-up with them once your team is back in the office. \n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Note\",\n  \"body\": \"To enable Away Messages for your account, you must have a timezone set. Timezones can be set from the Company Settings page within the ****Settings**** tab.\"\n}\n[/block]\n## **Setup**\n\nTo setup Away Messages, simply fill out the form with the start and end times for your business hours, as shown below. If there are times where you will be closed the *entire* day, such as weekends, turn the toggle off for that day.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/2cf0996-4443.png\",\n        \"4443.png\",\n        762,\n        562,\n        \"#dbdbda\"\n      ],\n      \"caption\": \"\"\n    }\n  ]\n}\n[/block]\nAfter that, make sure to write up the actual text for your response and then turn \"on\" the Away Message.\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"On / Off\",\n  \"body\": \"You can turn the Away Message ON and OFF manually as well. While the Away Message is ON, it'll only send replies to customers who send messages after business hours. While the Away Message is OFF, it won't send any replies regardless of what time it is. \\n\\nThis is great if your team is working late one night when Away Messages aren't necessary.\"\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/94118a4-Try7.gif\",\n        \"Try7.gif\",\n        1092,\n        645,\n        \"#49494a\"\n      ],\n      \"caption\": \"\"\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Frequency\",\n  \"body\": \"Customers will only receive the Away Message once per hour, no matter how many times they send messages to your company.\"\n}\n[/block]","updates":[],"order":2,"isReference":true,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"_id":"55496509c634cf2d0012507c","user":"55208129504fd6230022ae20","category":{"sync":{"isSync":false,"url":""},"pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"title":"Features","slug":"features","order":2,"from_sync":false,"reference":true,"_id":"55494bc1ee219b0d001743cc","project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"createdAt":"2015-05-05T23:01:21.408Z"},"project":"55208137623ff50d009b2bec","parentDoc":null,"createdAt":"2015-05-06T00:49:13.723Z","githubsync":"","version":{"version":"1.0","version_clean":"1.0.0","codename":"","is_stable":true,"is_beta":true,"is_hidden":false,"is_deprecated":false,"categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d","5d824fb2ce98a801366098a2"],"_id":"55208137623ff50d009b2bef","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","__v":15,"project":"55208137623ff50d009b2bec"},"__v":4}
Away Messages provide companies with the ability to quickly respond to customers after business hours. Since customers using SMS typically expect a quick response, using Away Messages instantly notifies customers that you will follow-up with them once your team is back in the office. [block:callout] { "type": "info", "title": "Note", "body": "To enable Away Messages for your account, you must have a timezone set. Timezones can be set from the Company Settings page within the ****Settings**** tab." } [/block] ## **Setup** To setup Away Messages, simply fill out the form with the start and end times for your business hours, as shown below. If there are times where you will be closed the *entire* day, such as weekends, turn the toggle off for that day. [block:image] { "images": [ { "image": [ "https://files.readme.io/2cf0996-4443.png", "4443.png", 762, 562, "#dbdbda" ], "caption": "" } ] } [/block] After that, make sure to write up the actual text for your response and then turn "on" the Away Message. [block:callout] { "type": "info", "title": "On / Off", "body": "You can turn the Away Message ON and OFF manually as well. While the Away Message is ON, it'll only send replies to customers who send messages after business hours. While the Away Message is OFF, it won't send any replies regardless of what time it is. \n\nThis is great if your team is working late one night when Away Messages aren't necessary." } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/94118a4-Try7.gif", "Try7.gif", 1092, 645, "#49494a" ], "caption": "" } ] } [/block] [block:callout] { "type": "info", "title": "Frequency", "body": "Customers will only receive the Away Message once per hour, no matter how many times they send messages to your company." } [/block]