{"_id":"55496509c634cf2d0012507c","user":"55208129504fd6230022ae20","category":{"_id":"55494bc1ee219b0d001743cc","pages":["55496509c634cf2d0012507c","5549650ecd09b317005f8f4e","55496535a5ecbc1900321683","5549654dcd09b317005f8f53","55496557c634cf2d0012507e","55496563cd09b317005f8f55","55496673a5ecbc190032168a","55496682cd09b317005f8f5e","5549668da5ecbc190032168c","55497c3ea5ecbc19003216bd","55c1047d81dc010d00d50678","55c3cad1b0778d2100a7ebd8","5638e41e3539050d0008205f","563a2ac1f0c29b1700daaf98","563a2b7ef0c29b1700daafa2","563a2d83d25e8919005f3f05"],"project":"55208137623ff50d009b2bec","version":"55208137623ff50d009b2bef","__v":16,"sync":{"url":"","isSync":false},"reference":true,"createdAt":"2015-05-05T23:01:21.408Z","from_sync":false,"order":3,"slug":"features","title":"Features"},"project":"55208137623ff50d009b2bec","parentDoc":null,"githubsync":"","version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"__v":4,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-05-06T00:49:13.723Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":true,"order":2,"body":"Away Messages provide a way for companies to quickly respond to customers after business hours. Since customers using SMS typically expect a quick response, using Away Messages allows you to instantly respond to customers telling them that you will get back to them when your team is back in the office. \n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Note\",\n  \"body\": \"To enable Away Messages for your account, you must have a timezone set. Timezones can be set from the Company Settings page.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Setup\"\n}\n[/block]\nTo setup Away Messages, simply fill out the form with your start and end times for your business hours as shown below. If there are times where you will be closed the *entire* day, such as weekends, turn the toggle off for that day.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/5551ece-Screen_Shot_2017-08-16_at_5.23.58_PM.png\",\n        \"Screen Shot 2017-08-16 at 5.23.58 PM.png\",\n        1180,\n        958,\n        \"#dfdfde\"\n      ],\n      \"caption\": \"Away Hours for all of Saturday, and anytime after 6pm and before 9am M-F.\"\n    }\n  ]\n}\n[/block]\nAfter that, make sure to write up the actual text for your response and then turn \"on\" the Away Message.\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"On / Off\",\n  \"body\": \"You can turn the Away Message ON and OFF manually as well. While the Away Message is ON, it'll only send replies to customers who send messages after business hours. While the Away Message is OFF, it won't send any replies regardless of what time it is. \\n\\nThis is great if your team is working late one night and Away Messages aren't necessary.\"\n}\n[/block]\n\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/43835a6-Screen_Shot_2017-08-16_at_5.24.11_PM.png\",\n        \"Screen Shot 2017-08-16 at 5.24.11 PM.png\",\n        1738,\n        1188,\n        \"#4b4b4b\"\n      ],\n      \"caption\": \"Turning the Away Message off.\"\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Frequency\",\n  \"body\": \"Customers will only receive the Away Message once per hour, no matter how many times they send messages to your company.\"\n}\n[/block]","excerpt":"","slug":"away-messages","type":"basic","title":"Away Messages"}
Away Messages provide a way for companies to quickly respond to customers after business hours. Since customers using SMS typically expect a quick response, using Away Messages allows you to instantly respond to customers telling them that you will get back to them when your team is back in the office. [block:callout] { "type": "info", "title": "Note", "body": "To enable Away Messages for your account, you must have a timezone set. Timezones can be set from the Company Settings page." } [/block] [block:api-header] { "type": "basic", "title": "Setup" } [/block] To setup Away Messages, simply fill out the form with your start and end times for your business hours as shown below. If there are times where you will be closed the *entire* day, such as weekends, turn the toggle off for that day. [block:image] { "images": [ { "image": [ "https://files.readme.io/5551ece-Screen_Shot_2017-08-16_at_5.23.58_PM.png", "Screen Shot 2017-08-16 at 5.23.58 PM.png", 1180, 958, "#dfdfde" ], "caption": "Away Hours for all of Saturday, and anytime after 6pm and before 9am M-F." } ] } [/block] After that, make sure to write up the actual text for your response and then turn "on" the Away Message. [block:callout] { "type": "info", "title": "On / Off", "body": "You can turn the Away Message ON and OFF manually as well. While the Away Message is ON, it'll only send replies to customers who send messages after business hours. While the Away Message is OFF, it won't send any replies regardless of what time it is. \n\nThis is great if your team is working late one night and Away Messages aren't necessary." } [/block] [block:image] { "images": [ { "image": [ "https://files.readme.io/43835a6-Screen_Shot_2017-08-16_at_5.24.11_PM.png", "Screen Shot 2017-08-16 at 5.24.11 PM.png", 1738, 1188, "#4b4b4b" ], "caption": "Turning the Away Message off." } ] } [/block] [block:callout] { "type": "info", "title": "Frequency", "body": "Customers will only receive the Away Message once per hour, no matter how many times they send messages to your company." } [/block]