FAQs

**WILL I NEED DEVELOPERS TO GET STARTED WITH SONAR?**
No, Sonar is a fully-functional, out-of-the-box solution for messaging with your customers via text.


**HOW WILL SONAR INTEGRATE WITH MY TECH STACK?**
Sonar is built to integrate with hundreds of software technologies through Zapier. We also have several direct integrations with popular CRMs and provisioning platforms such as Salesforce, Zendesk, Okta, and Microsoft Active Directory. Our engineering team is happy to work with you on other customized integrations, if needed.


**HOW DOES SONAR INTEGRATE WITH SALESFORCE?**
Sonar has one of the most robust Salesforce integrations available on the market. Our plug-in allows you to send messages with your contact without ever having to leave Salesforce. All conversation history is automatically saved so you have context regarding previous communications.

For more information, please visit our Salesforce page.


**WILL I HAVE A DEDICATED CONTACT AT SONAR?**
Yes, our world-class partner experience team will ensure you are optimizing Sonar to deliver the most value. We will help you set up, train, and execute based on our knowledge of best practices for text communications.


**HOW CAN I SEND AND RECEIVE SONAR MESSAGES ON MY MOBILE PHONE?**
If you currently use Slack, you can receive mobile push notifications on your mobile phone.

When you receive an inbound text message from Sonar, this same message will appear in Slack. Within Slack, there will be a Reply with Sonar link right below the message. After you click on the link, this will open up your web browser app to Sonar and you can reply from there.

For instructions on how to set this up, please to our Slack integration page. Or, in Sonar, go to the Menu bar, click on **Settings**, then click on **Slack Integration**.


**WILL YOU PROVIDE ME WITH PHONE NUMBERS?**
Yes! We will buy and manage all of your phone numbers for you. You just need to choose and area code and we'll do the rest.


**CAN I USE MY EXISTING TWILIO NUMBER?**
Yes you can! All you need to do is transfer your Twilio phone number into our account and we'll be able to hook it up for you. Don't worry, your number is still yours and we'll happily transfer it back to you if you ever chose to leave Sonar.


**WHAT IS THE DIFFERENCE BETWEEN SENT VS DELIVERED?**
Sent is when we received status update from our providers that your message was sent.

Delivered means that we received a status update from our providers that your message was delivered to your customer's handset.

Please note that some carriers don't send delivery receipts so messages sent to those carriers remain "sent". Because of this, in many cases, "sent" is as good as delivered.


**WHAT IS THE DIFFERENCE BETWEEN CLOSED VS OPEN?**
When a conversation thread is Closed, this means that your customer's request, inquiry, or interaction has been completed. Open is when the customer's interaction has not been closed and will remain in the default view.

After a message is closed, if the same customer sends a message to you, then the conversation thread will become open again. Closed conversation threads can be found when using the filter "Closed".


**HOW COME I CANNOT SEND A MESSAGE?**
In your Sonar account, if you're unable to send messages because the Send button is grayed out, below are the possible reasons why and how to resolve:

• We do not currently support the country of where you're sending messages to. Check out our International Support page to see a list of countries we currently support.

• Customer has unsubscribed automatically or manually. For more info on how customers are unsubscribed, visit our Customer Subscription page.

• Messaging balance is at zero or a negative amount. Go to the Billing Information section located in the **Settings** tab to check your messaging balance.

• The phone number that you're sending to is a landline, and therefore is unable to receive text messages.