A quick overview of enhancements made in June 2020.
Update to Phoenix timezone
As we started to build out more items around area codes & timezones we noticed that certain zip codes in Arizona had miss classified timezones. We re-evaluated the package we use to determine timezone from an area code and were able to clean up customer timezones for Arizona and other regions not using daylight savings time.
We made small updates to the logic available for workflows. We also added two more events to the workflow framework, Sonar Sent Message, Sonar Customer Subscription.
Roles & Permissions Update
Small update to allow the ability to share canned responses. Now you can update your permissions and allow some users to share canned response and others can not.