A quick overview of enhancements made over the past month.
Schedule Action Framework
We built out a foundational framework that will allow us to perform scheduled actions. The goal we are heading toward is to, in the future, have various ways team members can control when, where, and how messages get delivered to their contacts.
Team-based View Enhancement
We have received a lot of feedback about enhancing Rep, Team, and Account views. For our Enterprise teams, we now provide the ability to enable a setting on a particular team to only show threads of customers that belong to that particular team. This cuts down on noise and other conversations being had for other teams.
Enhancing our Webhook Data
We added new values to each webhook including if the customer is doubly opted-in, any teams that customer is a part of, and which agent is assigned to that customer.
Enhance Bulk Actions
Many of our partners use the Bulk Customer Actions to close or reassign multiple threads. We made a small change to the underlying function of this to improve the speed and efficiency of doing bulk updates within Sonar.
On the customer export, we added a new column for Double Opt-In. Now when you export contacts you can see a timestamp of when those contacts have Double Opt-In to SMS.