Release Note 2017.07.24

New

Bots Beta Program

We've added updates to bots in our beta program. Reach out to us if you'd like to be included in our program.

Facebook Messenger

All bot functionality that exists for SMS now works for FB Messenger!

Campaign Responses

You can now automatically have bots handle responses to a campaign. Bots can route, tag, and automatically reply.

Away Messages

Away Messages will not send when a bot is having a conversation with a customer during your off hours.

Sonar Dashboard

Sonar Dashboard: A message-typing indicator and the "X is looking at this thread at the moment"-banner are shown when a bot is assigned to a conversation in Sonar. This let's other agents know that the bot is actively engaging with the customer

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The typing indicator and "X is looking at this thread at the moment"-banner are shown for an active bot conversation.

Ping Widget

If you use the Ping Widget, you'll now be able to monitor performance metrics in your Analytics panel. 

You can analyze:

  • How many times the Ping Widget has been viewed
  • Number of times users have clicked on it
  • The Click Through Rate for any given timeframe
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Zapier

We've added more Sonar functionality into Zapier.

Tags

You will be able to add a tag to incoming messages.

Send A Campaign

You can send a campaign from a Zap.

Campaign Responses

You will have be able to create Zaps to handle campaign responses. Campaign information is now attached to inbound message webhooks when that message is in response to a campaign.

Tags

We've made tags a little bit bubblier (also way more mobile friendly to use!).

Pro-Tip You can also click on a tag to see a list of all conversations with that tag applied. 

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Webhooks

We've added a new webhook for when a customer is created in Sonar. To enable it in your account, go to Settings > Custom Webhook and turn on "Customer Created" toggle.

Bug Fixes

  • Customer Panel: Properties are now ordered alphabetically
  • Team Member Assignment: Fixed edge case where the popover would persist
  • Credit Card: Updated copy to be more clear about credit card failures
  • Facebook Page: Fixed issue where some Facebook Pages had issues authenticating
  • Sandbox: Updated email subject line to be more clear that Sandbox account is inactive
  • Canned Responses: Fixed issue so now canned responses show updated customer without a page reload