Release Note 2017.06.20

New

Tags

We're excited to launch Tags in Sonar! You learn more about tags in our docs.

Tagging

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Add a tag to a message

Filtering by Assigned Agent

You can filter conversations by which agents are assigned to them. We support filtering by one or more assigned agents.

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Filter by assigned agents.

Properties

We've updated the design of properties. When creating or editing properties, we now support autocomplete and more intuitive editing functionality.

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Updating a property.

Bug Fixes

  • Messages: Message drafts no longer copy over to the wrong thread. They stay in the thread they're supposed to be in!
  • Sandbox: Increased sandbox site reliability