Release Note 2017.05.18

New

Teams

We're excited to launch Teams in Sonar!

Create

Head on over to the Main Menu and click on Teams. From there, you'll be able to create and add members to a team.

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Creating a team

Filter

Once you have teams created, you can filter conversations by them.

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Filter by team

Properties

You can now easily copy and paste property values without accidentally going into edit mode. We've also enabled 1-click linking for property values that are webpages -- click on a URL and a new tab will load the website.

Webhooks

We've updated our Custom Webhooks for New Assigned Messages and New Unassigned Messages to include the campaign slug, campaign name, and parsed value for responses to campaigns.

{  
   "uuid":"eacec4d6-fd66-4553-99dd-9b928ac95a18",
   "action":"new_assigned_message",
   "text":"hey!",
   "from_name":"Neeharika Bhartiya",
   "type":"SMSMessage",
   "link":"https://www.sendsonar.com/thread/gr3jeo",
   "direction":"received",
   "media_url":"",
   "customer":{  
      "first_name":"Neeharika",
      "last_name":"Bhartiya",
      "phone_number":"+12223334444",
      "fb_id":null,
      "external_id":null,
      "email":null
   },
   "user":{  
      "first_name":"Neeharika",
      "last_name":"Bhartiya",
      "email":"[email protected]"
   },
  /* note: this section exists only if the new message is a reply to a campaign*/
  "campaign":{ 
    "slug": "CLKkAS",
    "name": "nps",
    "parsed_value": "8",
    },
}
{  
   "uuid":"eacec4d6-fd66-4553-99dd-9b928ac95a18",
   "action":"new_unassigned_message",
   "text":"Hi",
   "from_name":"Neeharika Bhartiya",
   "type":"SMSMessage",
   "link":"https://www.sendsonar.com/thread/gr3jeo",
   "direction":"received",
   "media_url":"",
   "customer":{  
      "first_name":"Neeharika",
      "last_name":"Bhartiya",
      "phone_number":"+12223334444",
      "fb_id":null,
      "external_id":null,
      "email":null
   },
   "user":{  
      "first_name":"Neeharika",
      "last_name":"Bhartiya",
      "email":"[email protected]"
   },
  /* note: this section exists only if the new message is a reply to a campaign*/
  "campaign":{ 
    "slug": "CLKkAS",
    "name": "nps",
    "parsed_value": "8",
    },
}

Bug Fixes

  • Search: Search queries will now be case insensitive, e.g. Design: A vs design: A will return the same search results
  • Filters: Selecting an already active filter will remove that condition