If you're in logged into Sonar, please refresh your page to see the new features below.
- Sometimes agents are away and unable to respond to customers.
- Agents can now set their availability status in Sonar, by going to their "My Account" page.
- Account admins can also set the availability status of their team members by going to the "Team Members" page.
- Away team member avatars will have animated "zzz's" coming out of them.
Bulk Customer Actions
- Sometimes team members are away on vacation and you need to reassign all their messages.
- Admins can now "Close All" customers or "Re-assign All" customers for a specific agent by going to "Team Members" from the Menu Bar.
- Long links take up a lot of space, so we built a way for you to be able to shorten them! As gravy on top, it'll allow us to track link clicks for you!
- Go to "Company Settings" to now turn on link shortening for Mass Messages and Campaigns, and separately, API messages.
- For more info, go to our Link Shortening page.
- The status of a campaign now shows, "delivered...via campaign" in the Sonar message panel, when previously this displayed "delivered...via API".
- Updated emojis coming soon!