{"_id":"585329f381b38e0f00d335f7","githubsync":"","parentDoc":null,"version":{"_id":"55208137623ff50d009b2bef","__v":14,"project":"55208137623ff50d009b2bec","createdAt":"2015-04-05T00:26:31.564Z","releaseDate":"2015-04-05T00:26:31.563Z","categories":["55208138623ff50d009b2bf0","55494a226a82a10d00817ae5","55494ba7ee219b0d001743c8","55494bc1ee219b0d001743cc","56ead8c1df765617008bccaf","573a2073dd007d1700cf288f","579695b1f64c9f0e007cd76c","57969e3dfa1ff60e006a1274","579a4592fd9f3c0e008e4f4a","57ab9afe54fa780e006c5430","57b784f5b7ebd60e009cb4a6","58f686818193090f008cec76","59e79fbd4cf31900341d50c6","5b2436973fd93f0003dcf99d"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"__v":0,"category":{"_id":"57ab9afe54fa780e006c5430","version":"55208137623ff50d009b2bef","project":"55208137623ff50d009b2bec","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-08-10T21:22:06.864Z","from_sync":false,"order":8,"slug":"faqs","title":"FAQs"},"user":"579145f1180e233400f70ef0","project":"55208137623ff50d009b2bec","updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-12-15T23:40:35.745Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":7,"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"How come I cannot send a message?\"\n}\n[/block]\nIn your Sonar account, if you're unable to send messages because the \"Send\" button is grayed out, below are the possible reasons why and how to resolve:\n* Currently we do not support the country of where you're sending messages to. Check out our <a href=\"http://docs.sendsonar.com/docs/international-support\" target=\"_blank\">International Support</a> page to see a list of countries we do currently support. \n* Customer has unsubscribed automatically or manually. For more info on how customers are unsubscribed, click <a href=\"http://docs.sendsonar.com/docs/customer-subscription#section-how-are-customers-unsubscribed\" target=\"_blank\">here</a>\n* Messaging balance is at a negative amount. Go to your <a href=\"https://www.sendsonar.com/?modal=Billing\" target=\"_blank\">Billing Information</a> in Sonar to check your messaging balance. \n* Messaging balance is at zero.\n * If you're on a free trial, sign up for one of our <a href=\"https://www.sendsonar.com/pricing\" target=\"_blank\">plans</a> to keep messaging your customers.\n * If you're on one of our plans, update credit card information and contact Sonar at 510-328-4275 or send an email to <a href=\"mailto:contact:::at:::sendsonar.com\">contact@sendsonar.com</a>.\n* The phone number that you're sending to is a landline, and therefore is unable to receive text messages.","excerpt":"","slug":"unable-to-send-messages","type":"basic","title":"Unable to Send Messages"}

Unable to Send Messages


[block:api-header] { "type": "basic", "title": "How come I cannot send a message?" } [/block] In your Sonar account, if you're unable to send messages because the "Send" button is grayed out, below are the possible reasons why and how to resolve: * Currently we do not support the country of where you're sending messages to. Check out our <a href="http://docs.sendsonar.com/docs/international-support" target="_blank">International Support</a> page to see a list of countries we do currently support. * Customer has unsubscribed automatically or manually. For more info on how customers are unsubscribed, click <a href="http://docs.sendsonar.com/docs/customer-subscription#section-how-are-customers-unsubscribed" target="_blank">here</a> * Messaging balance is at a negative amount. Go to your <a href="https://www.sendsonar.com/?modal=Billing" target="_blank">Billing Information</a> in Sonar to check your messaging balance. * Messaging balance is at zero. * If you're on a free trial, sign up for one of our <a href="https://www.sendsonar.com/pricing" target="_blank">plans</a> to keep messaging your customers. * If you're on one of our plans, update credit card information and contact Sonar at 510-328-4275 or send an email to <a href="mailto:contact@sendsonar.com">contact@sendsonar.com</a>. * The phone number that you're sending to is a landline, and therefore is unable to receive text messages.